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DCI's CRM Leadership Summit taking place next week in San Francisco, CAWhere: The Fairmont San Francisco (Press Room Provided) Dates: October 29 - 31,2002 Expected Attendance: 750-1000 To apply for press credentials: http://www.dci.com/pr/press Further Conference info: http://www.CRMevent.com DCI's CRM Leadership Summit Customer Relationship Management (CRM) is the seamless coordination between sales, marketing, customer service, field support and other functions that touch your customer. The right CRM strategy integrates people, process and technology to maximize all of your relationships - with your day-to-day customers, distribution channel partners, internal customers and suppliers. DCI's CRM Leadership Summit will introduce senior level business and IT executives to the next generation of CRM technology as well as unveil solutions necessary to delight customers and surpass the competition. Like no other event in the industry, this program will review the details necessary in refining the ins and outs of making CRM a crucial piece of organizational structure. Featured speakers include Clayton Christensen, Ph.D., Author of The Innovator's Dilemma and Professor, Harvard Business School, Barton Goldenberg, President, ISM, Inc. and Author of CRM Automation, Chris Selland, Managing Director, Reservoir Partners and Tim Bajarin, President, Creative Strategies, Inc. Editorial Contact: Dave Costello IT Media Group dcostello@itmediagroup.com top of page |
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