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The Next Big Thing in Help Desk TechnologyHelp desks have been around for decades. Help desk technologies almost as long. But where do we go from here? What new trends in technology will create breakthroughs in efficiency, effectiveness and cost savings? Find out answers to these questions and more at a panel discussion meeting moderated by Gary Lemke, President, RealMarket, on Tuesday, October 1, 2002, 1:30 - 2:45 PM at… ========================================= The Conference for Help Desk Professionals October 1-3, 2002 · Boston, MA To register or find more information please visit: http://www.dci.com/brochure/hdbos/ Don't miss this exclusive offer - Register by September 20, 2002 and attend the conference for $595! That is a savings of $700*. Please enter priority code VIBTL00 to receive your discount. ========================================= Also being offered are these great sessions: =>Help Desk Technology, Trends and Directions =>The Crucial Role of Service Management in Crisis Management =>How To Do More with the Tools You've Got! =>Proactive Strategies for Managing Stress and Change Special Presentations will be delivered by: => Keynote Concert: Jana Stanfield from Keynote Concerts, Inc. - What Would I Do Today if I Were Brave? => Special Entertainment Keynote: Mike Rayburn, Speaker/Entertainer/Comedian - Take A Step Beyond… Plus these great Case Studies - Success stories and lessons learned from the companies that have been there. =>Nordstrom Case Study: End-User Support through Effective Web Content =>Case Study: Learn How Cisco Quickly Identifies Problems and Automatically Resolves Them in their Global Support Environment =>Case Study: Learn How Cupertino Electric, Inc. Cuts Response Time in Half After Deploying Help Desk Solution =>The VoiceStream story: How we used automation to increase customer satisfaction and cut calls 25% =>Case Study: Cingular Wireless Supports Growing Number of Developers Using a Comprehensive Enterprise Service and Support Solution =>Case Study: The Department of Energy Reduces Costs by Providing Better Internal IT Support =>Case Study: Reducing Help Desk Password Calls: Self-service and Problem Elimination =>Hallmark Case Study: How to Implement an Enterprise Service Management Solution and Avoid the Politics For full conference schedule details, topics and speakers, visit http://www.dci.com/brochure/hdbos/schedule.asp Attend the highest rated Help Desk conference. Network and discuss with the industry's top speakers who will share with you current trends, templates and hands-on experiences that you will be able to bring back to your organization and implement immediately. Register today and don't miss out on this exclusive offer! -------------------------------------------------------------- -View program details at http://www.dci.com/brochure/hdbos/default.asp - Register for the event at http://www.dci.com/regsysv2/page1.asp?REGID=454 or call 978-470-3880 - For sponsorship information, call 978-470-3870 PLEASE FORWARD THIS MESSAGE TO YOUR COLLEAGUES. ------------------------------------------------------- *Valid only on 2-½ day core conference. Cannot be combined with any other offers. Editorial Contact: Dave Costello IT Media Group dcostello@itmediagroup.com top of page |
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