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CustomerSat, Inc. Partnership with Microsoft Business Solutions Brings Real-time Feedback to Microsoft CRMCustomerSat Solutions for Microsoft CRM Lets Users Measure, Manage, and Act on Customer FeedbackMountain View, CA, November 6, 2002 - CustomerSat, Inc. announced today that it has been named a Microsoft® Business Solutions solution developer partner. Solutions from CustomerSat, a leading provider of real-time feedback analytics and intelligence, will integrate with and extend those of Microsoft Business Solutions, a leading provider of applications that help small, midmarket and corporate businesses become more connected with customers, employees, partners and suppliers. CustomerSat solutions provide real-time feedback metrics and verbatim intelligence for its and Microsoft Business Solutions’ mutual customers. By integrating seamlessly with Microsoft Business Solutions Customer Relationship Management, CustomerSat solutions automatically gather feedback from the customers, partners, and prospects of companies using Microsoft Business Solutions CRM. CustomerSat solutions intelligently disseminate the resulting metrics and verbatim intelligence to the right people throughout the organization, enabling them to: * Pinpoint satisfaction concerns and sales opportunities by product line, sales region, vertical market, customer and case type * Save at-risk customers before they are lost * Continuously improve service quality; streamline operations; reduce operating costs * Recognize and reward employees based on performance * Benchmark company performance relative to industry leaders * Target sales and marketing campaigns to the right customers and market segments * Act immediately and continuously to grow customer satisfaction, retention, and advocacy * Make product and service investments where they will have the greatest impact on revenues and profitability “CustomerSat maximizes the value of Microsoft Business Solutions Customer Relationship Management by addressing a mainstream user requirement: gathering and acting on customer feedback in real-time,” explains Jos de Laat, Microsoft Business Solutions CRM business development manager. “Microsoft’s long use of CustomerSat solutions internally demonstrates their profound commitment to customer satisfaction and loyalty,” said John Chisholm, CustomerSat Chairman & CEO. “At the same time, CustomerSat’s aggressive use of Microsoft .NET has enhanced the productivity of our software development team. We are delighted to expand our relationship with Microsoft to bring the ROI benefits of CustomerSat solutions to our mutual customers.” CustomerSat Real-time Feedback Solutions: CustomerSat feedback analytics and intelligence for Microsoft Business Solutions CRM include detailed satisfaction scores, trend lines, statistics, correlations, and verbatim suggestions, delivered through interactive dashboards easily tailored for authorized users ranging from CEOs to service reps. Users can “slice and dice” analytics and verbatim suggestions to pinpoint, and view customer suggestions to address, problems and opportunities. Smart alerts driven by business rules notify users when customer concerns or dissatisfaction warrant immediate attention. Detailed and summary reports distributed daily, weekly, monthly, and quarterly coordinate company-wide action responding to feedback. Correlations and quadrant charts help prioritize responsive actions by both performance and impact. Company-wide business rules protect customers from being over-surveyed by multiple divisions or departments. CustomerSat professional services ensure Microsoft Business Solutions CRM users’ success in feedback process design; implementation and integration; analysis; and resulting findings, conclusions, and recommended courses of action. About CustomerSat, Inc. Since 1997, CustomerSat has been the leading provider of enterprise solutions for measuring and analyzing customer feedback. With advanced technologies and proven market research techniques, CustomerSat solutions have helped companies such as Ariba, Avaya, Honda, JetBlue Airlines, VeriSign, and WebEx evaluate and monitor customer satisfaction, take timely action to resolve issues, and build high customer retention and profitability. CustomerSat is headquartered in Mountain View, California. For news, product demos, and other company information, visit www.CustomerSat.com or call 1.800.372.7772. Editorial Contact: Lynn Anderson CustomerSat, Inc. 650-237-3313 lynna@customersat.com top of page |
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