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CustomerSat, Inc. Named Best in Class Winner in The Fourth Annual Users Choice Awards Presented by RealMarketCustomerSat is the Only Company to Win this Award for Four Consecutive YearsMountain View, CA —July 28—CustomerSat, Inc. has been named Best in Class winner in The Fourth Annual Users Choice Awards sponsored by RealMarket. CustomerSat's Enterprise Customer Experience Management (eCEMTM) solution was entered in the Customer Satisfaction Measurement Solutions category. CustomerSat is the only company which has won this award since the competition began four years ago. The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end-user. There were 80 product entries in a total of 25 categories including: Contact Center Management, Contact Center Tools, Multi-Channel E-Services, and Customer Satisfaction Measurement Solutions.. At the International Call Center Management Conference & Expo held July 29 – Aug 1, awards were presented by Gary Lemke, President of RealMarket and special guest presenters including Rhonda Proctor, Editor of Contact Professional – the official publication of the Call Center Networking Group and Steve Wecksler, Senior Vice President of Certification for STI Knowledge. “It takes more than just a good product to create happy customers. These winners are obviously doing a number of things well to receive high praise from their customers” stated Gary Lemke, President of RealMarket "We are honored to receive this award for the fourth consecutive year," states John Chisholm, CEO CustomerSat. "It demonstrates our ability to deliver mission-critical solutions to our customers, allowing them to continue to improve their customer satisfaction and loyalty." Awards will be presented by Gary Lemke, President of RealMarket along with representatives from the Program Partners; Help Desk 2000, Consortium for Service Innovation, Call Center Network Group and Help Desk Institute. Regarding the awards program, Mr. Lemke stated, “The Users Choice program truly finds the best solutions….those that have the biggest impact on and best satisfy their customers.” To enter a product in the 5th Annual Users Choice Awards for 2003, go to www.userschoiceawards.com . About RealMarket RealMarket is a market research and intelligence firm dedicated to helping advance the Customer Relationship Management market through research and education. The company publishes RealMarket Today!, a daily email that covers news and financial information for the CRM industry and reaches over 30,000 readers daily. Additionally, RealMarket produces RealMarket Live!, a weekly webcast "talkshow" featuring discussions with industry leaders on driving topics in customer management. RealMarket is headquartered in Indianapolis, Indiana. ( http://www.realmarket.com ) About CustomerSat, Inc. CustomerSat is the leading provider of enterprise solutions for measuring and analyzing customer feedback. With advanced technologies and proven market research techniques, CustomerSat solutions have helped companies such as BellSouth, Fidelity, Hilton, Lucent, Oracle, and VeriSign evaluate and monitor customer satisfaction, take timely action to resolve issues, and build high customer retention and profitability. CustomerSat is headquartered in Mountain View, California. For news, product demos, and other company information, visit www.CustomerSat.com or call 1.800.372.7772. Editorial Contact: Lynn Anderson CustomerSat, Inc. 650-237-3313 lynna@customersat.com top of page |
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