CUSTOMER FIRST CALL CENTERS NAMES MICHAEL ROBY VICE PRESIDENT OF CUSTOMER CARE (email this article)

WHIPPANY, NJ – Customer First Call Centers (Company Profile, Past Stories, Case Studies), International, has named Michael Roby Vice President of Customer Care, a new position created to help the company keep pace with the growing demand for outsourced consumer affairs services.

In his new position, Roby will be responsible for sales and marketing for the company’s call center operations as well as for its customer care software company, Systems of the Future, and TeeBop.com, an online source for hard-to-find and discontinued consumer products.          

           “Mike Roby is an expert in the field of customer service and quality and we’re thrilled to welcome him to our team,” said Bill Luisi, president and CEO of Customer First Call Centers. “His skill, knowledge and experience will be valuable assets as we work to create the premier outsourcing organization in the industry.“

With more than 25 years’ customer service experience, Roby most recently served as vice president of customer care for Gail Becker Associates, a Florida-based consumer affairs outsourcing firm specializing in the food, health and nutrition industries. Before joining Gail Becker Associates in 1996, Roby spent 14 years with Alamo Rent A Car where he last served as senior director of the agency’s consumer affairs and quality assurance departments.

Roby is an active member of the Society of Consumer Affairs Professionals (SOCAP International) where he served on the national board of directors from 1992 to 1999 and was elected SOCAP board president for 2000. He also has served as president of SOCAP’s Florida Chapter.

A founding member and past-chairman of the Broward County Quality Council, Roby also has served on the Board of Governors of the Ft. Lauderdale Chamber of Commerce. He has conducted numerous seminars and written articles and training programs about customer service and quality, and served as a consultant to a number of organizations, helping them organize and improve their customer service and quality performance.

Roby holds both Bachelor’s and Master’s degrees.