WHIPPANY, NJ – Customer First Call Centers (Company
Profile, Past
Stories, Case
Studies), International today announced the formation of TeeBop.com, an innovative website designed to enhance customer satisfaction and retention by
providing an online source for hard-to-find and discontinued products.
Britton Shinn, director of business development, said TeeBop.com provides a win-win situation for consumers and the packaged goods companies
served by Customer First Call Centers.
“Have you ever gone to a store to buy your favorite brand of shampoo and found that it was discontinued?” Shinn asked. “Through our relationships
with call center and software clients, we found that a significant number of contacts involved “Where-to-Buy” questions. Responding to those questions with a simple,
convenient online solution creates satisfied customers.”
Consumers can purchase hard-to-find and discontinued products 24 hours-a-day online at www.TeeBop.com, or weekdays by calling toll-free at 1-800-667-4860.
Shinn said research shows that a customer typically will make five attempts to locate a product before going to the competition. “TeeBop.com allows companies to offer an
immediate solution that will ensure customer retention,” he said. “We also provide the online distribution infrastructure needed by small businesses taking their first step into
online sales as well as large-scale producers of consumer goods who want a direct link to consumers.”
Current TeeBop.com clients include Playtex Products; CNS, maker of Breathe Right® nasal strips; and Marex Fragrant Creations.
“We would love to have all of our products available on the store shelves,” said Debbie Kitchell, consumer affairs manager for Playtex Products. “Since this is not possible, it
is great to refer consumers to TeeBop.com as an option for buying our products directly."
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