FRAMINGHAM, Mass. and CALGARY, Alberta - November 10, 2003 - Courion® Corporation(Company
Profile, Past
Stories, Case
Studies), a leading provider of self-service identity management solutions, and Control-F1™ Corporation, a leading eSupport software company, today announced a strategic partnership to offer Courion’s Identity Management Suite™ customers more options for a smooth migration path to online support and self-service.
With deep roots in delivering self-service, Courion recognizes the critical importance of a seamless transition to online support and self-service. With end users demanding easy-to-use solutions that require little behavioral change, companies must evaluate vendors based on their programs for attaining high user adoption rates as well as on the merits of the technology. Facilitating a smooth transition to self-service will allow customers to ultimately derive maximum business value from identity management software implementations.
Courion’s Identity Management Suite, coupled with CF1-LIVE!, will allow end users to -obtain assistance from support agents online, eliminating the need to call the help desk for telephone assistance. And, CF1-LIVE! significantly improves the speed with which help desk personnel solve problems, while dramatically reducing the resources required to service end users. This ability is provided through CF1-LIVE!’s comprehensive suite of capabilities including collaboration, diagnostic, support automation, and advanced repair. CF1-LIVE! allows help desk personnel to work in the background (with the end user’s permission), thereby allowing the end user to remain productive throughout the support session. No other eSupport product on the market has this unique capability.
“In our experience with customers, many Fortune 500 companies among them, IT departments are increasingly influenced by the demands of business users as they select and implement technology solutions. It is important to consider the corporate culture when deploying a technology solution such as identity management across the enterprise,” said Kurt Johnson, Vice President of Business Development, Courion. “Partnering with Control-F1 provides Courion’s customers with yet another reason for end users to embrace self-service. And let’s face it, automating core business processes such as user account provisioning and password management will only be effective if end users actually utilize the system. Melding into the corporate culture - giving end users the functionality they want, when, where and how they want it - is a critical success factor.”
“Control-F1 is pleased to partner with Courion and extend the benefits of CF1-LIVE! to Courion Identity Management Suite users,” stated Veer Gidwaney, vice president of business development, Control F1. “Our combined offering will drive value to the end user and the enterprise by extending identity management functionality to users who require online and self-service support. We look forward to providing this combined solution to our clients and prospects.”
ABOUT CONTROL F-1 CORPORATION
Control-F1 Corporation is a leading eSupport software company, providing powerful support solutions for today’s help desk environments. Enterprise organizations use Control-F1’s premier eSupport solution, CF1-LIVE!, to deliver live and automated technical support remotely, thereby streamlining their support operation for customers, partners and employees.
CF1-LIVE! includes a comprehensive, fully integrated set of tools, including collaboration, diagnostic, remote control, support automation and repair functions. Clients using CF1-LIVE! benefit from improved first contact resolution rates, decreased incident resolution times and fewer desk side visits. This leads to greater end user productivity and increased overall customer satisfaction.
The bottom line for organizations is reduced costs, improved corporate productivity, enhanced support operation efficiency, increased customer acquisition and retention, as well as greater revenue potential. By employing Control-F1’s Professional Services with CF1-LIVE!, ROI is achieved at a faster rate than other products within the same class.
Control-F1’s customers include AIG, Alberta Government, Blue Cross Blue Shield, Gateway, Hummingbird, IBM, Indiana University, MetLife, New York Times, Novell, Ricoh, Siemens, South Carolina Department of Health and Human Services, TELUS Communications, Unisys, Wipro and more. For additional information, please visit www.control-f1.com or contact Control-F1’s corporate head office at 1-888-904-7689.
ABOUT COURION
Courion Corporation is a leading provider of self-service identity management solutions that help enterprises manage the access rights and credentials of employees, business partners and customers with more speed, more security and less cost. Courion’s Identity Management Suite, anchored by its AccountCourier® user provisioning and PasswordCourier® password management product lines, securely automates the resolution of common operational challenges such as user account setup and deletion and password reset and synchronization. Courion’s non-invasive, self-service architecture enforces security policies, while providing measurable cost-savings, operational efficiencies and productivity improvements.
Courion’s customers include industry leaders such as American Electric Power, The Boeing Company, Children’s Hospital Boston, Fannie Mae, GE, Office Depot, SunTrust Banks, government institutions such as the U.S. Internal Revenue Service and U.S. Census Bureau, and large not-for-profit organizations such as Kaiser Permanente. Courion is funded by QuestMark Partners, JMI Equity and other private investors. For more information, contact Courion’s headquarters in Framingham, MA, USA at 508-879-8400 or visit
www.courion.com.
2003 Courion Corporation. All rights reserved. Courion, PasswordCourier and AccountCourier are trademarks of Courion Corporation. All other company and product names may be trademarks of their respective owners.
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