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Courion and Touchpaper Deliver Integrated Password Management and IT Service Management

Reseller Partnership and Joint Development Yields Security Solution That Enhances User Support, Increases IT Efficiency, and Reduces Costs

Courion(R) Corporation, a leading provider of identity management solutions, today announced a reseller partnership with Touchpaper Software plc, a leading provider of IT service management solutions, that will help more companies meet the growing challenge of managing user passwords and digital access rights. Touchpaper will market Courion's PasswordCourier(R), the industry's leading self-service password reset and synchronization solution, in the UK, Europe, and North America to offload help desks from the leading source of user support calls. PasswordCourier enables end users to securely reset and synchronize their own passwords and resolve locked out accounts without calling a support analyst, and consistently enforces strong authentication and password policies for increased data security.

"Call avoidance is a strategic focus at Touchpaper, so we wanted to offer a proven solution that would complement Vega HelpDesk and satisfy increasing customer demand for self-service password management," said Lee Chadwick, worldwide sales and marketing director at Touchpaper. "After conducting a thorough review of available products, it was clear that Courion has the best password management technology and the only clear track record of customer implementation and call elimination. We're excited to market Courion's PasswordCourier to customers in the UK and North America." The joint development effort to integrate PasswordCourier with Vega HelpDesk has resulted in features that satisfy both help desk and information security objectives:

-- Vega HelpDesk call logs are automatically opened for every password reset request without support analyst intervention to ensure complete, accurate audit trails

-- IP address of user, date/time stamp, passwords changed, user statistics, authentication question/answer changes, and other details are automatically captured within each Vega HelpDesk call log for complete security and service level management

-- Unique call log tracking numbers are assigned and displayed to end users for future support assistance or status checking

-- Unsuccessful password resets are logged separately for problem escalation and faster assisted service

-- Vega HelpDesk reporting can be used to analyze trends in password management activity

"We believe that successful identity management requires collaboration between security and service, and our partnership with Touchpaper reflects that belief," said Kurt Johnson, vice president of business development at Courion. "With its wide range of consultancy, training and support services and strong IT service management offerings, Touchpaper is an ideal partner to resell and integrate PasswordCourier. We're looking forward to working with Touchpaper to further expand Courion's presence in the UK and other markets."

Pricing and Availability

Courion's PasswordCourier integrated with Touchpaper's Vega HelpDesk is available immediately through Touchpaper, a Courion authorized solution partner. For further information, contact Touchpaper in the US at 1-800-956-1301, in the UK at +44 (0) 1483 744 400, via E-mail at intouch@touchpaper.com, or on the Web at www.touchpaper.com.

About Touchpaper Software plc

Founded in 1981, Touchpaper, formerly royalblue technologies, is a highly successful company with customers worldwide in all major industry sectors, including The Body Shop, Merrill Lynch, Reuters, RNLI, and Technicolor.

Touchpaper offers a complete ITIL-compliant infrastructure and service management solution for incident, problem and change management. Touchpaper's ITSM solution offers features such as knowledge management, SLA monitoring and Internet-based call logging, tracking and resolution. In addition to in-house developed software, Touchpaper also provides integrated network, desktop and system management solutions including application self-healing and remote control through its AQuire, AUtoserve and NMS modules.

For more information, contact Touchpaper in the US at 1-800-956-1301, in the UK at +44 (0) 1483 744 400, via E-mail at intouch@touchpaper.com, or on the Web at www.touchpaper.com.

About Courion Corporation

Courion Corporation is the leading provider of identity management lifecycle solutions that enable intranet and extranet users to conduct business securely in any computing environment. Courion's Identity Management Suite, anchored by its AccountCourier(TM) user provisioning and PasswordCourier password management product families, enables companies to align security policies with business objectives and connects quickly to existing IT infrastructure for clear cost-savings and rapid ROI.

Companies that rely on Courion solutions to reduce user administration costs, secure information assets and enhance business productivity include customers such as The Boeing Company, Cummins, Inc., Dell Computer Corp., GE, Raymond James Financial Services, SunTrust Banks, and U.S. Census Bureau and partners such as HP, PeopleSoft, and Unisys Corp. Courion's headquarters is in Framingham, MA, USA. For more information, contact Courion in the US at +1 508-879-8400, in the UK at +44 (0) 1908 847 038, or on the web at www.courion.com.

Courion and PasswordCourier are registered trademarks and AccountCourier is a trademark of Courion Corporation in the United States and/or other countries. All other company and product names may be trademarks of their respective owners.  

 
Editorial Contact:
Tracey Tarinelli
PAN Communications, Inc.
978/474-1900
ttarinelli@pancomm.com
 
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