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Courion Introduces Industry's First and Only Complete Self-Service Identity Management Suite

Expands Customer-Proven Solution Suite With New Self-Service Account Provisioning and Certificate Registration Products


FRAMINGHAM, MA - October 15, 2001 - In its continuing effort to help
enterprises cost-effectively and securely scale their delivery of electronic
services to employees, business partners and customers, Courion® Corporation
today introduced its new Identity Management Suite, the industry's first and
only complete self-service identity management product family.  With
Courion's Identity Management Suite, companies will benefit from lower user
support costs, more efficient administration and tighter security, while
their employees, business partners and customers will benefit from faster
service and enhanced privacy.

Featuring new versions of PasswordCourier®, Courion's flagship offering for
self-service password reset and synchronization, and ProfileCourier TM, the
company's self-service directory registration solution, the suite introduces
two new products - AccountCourierTM for self-service account provisioning,
and CertificateCourier TM for self-service digital certificate registration.
Together, the four software products manage all the key components of
digital identity, and mark an important milestone in Courion's evolving
strategy to offer a complete self-service infrastructure for managing user
authentication, authorization, and access.

According to META Group, users call the help desk an average of 1.75 times
per month, with 30% of those calls driven by password-related requests.
With an average cost of $20 per call, an enterprise with 20,000 employees
will spend over $2.5 million a year on password administration alone.
Similar hard costs for creating, disabling, and deleting user accounts,
updating employee and business partner profiles, and registering for digital
certificates drove Courion to expand its solution suite to include software
products that help organizations realize rapid ROI in these areas as well.

Courion's customers have realized tremendous ROI from implementing its
self-service password and profile management solutions, and see a clear
benefit from a suite that will address all identity management needs.
"Before implementing PasswordCourier, our help desk fielded more than ten
thousand calls every month from employees requesting password reset," said
Chris Price, computing services director, Cummins, Inc.  "Now, those users
can securely reset their own passwords, relieving a huge burden from our IT
staff.  Given its track record, we believe Courion's self-service account
provisioning and certificate registration solutions offer significant
potential savings as well."

"As organizations open their networks to increasing numbers of employees,
customers and partners, they are presented with the challenge of providing
accounts to potentially millions of users with the appropriate level of
access to applications and systems," said Roberta Witty, research director,
Gartner, Inc.  "As a result, large enterprises are beginning to demand
comprehensive identity management solutions that can provide self-service to
end users in a secure environment while addressing all aspects of user
administration, authentication and access control."

Courion's Identity Management Suite empowers employees, business partners
and customers to reset their own forgotten or expired passwords, create and
disable user accounts, update personal profiles, and acquire digital
certificates for corporate PKI - all without requiring information security
staff to relinquish control.  Courion's unique self-service architecture
enables IT security and help desk staff to audit requests and exert complete
control over security policies without the usual administrative burden or
user support costs.  Each of the suite's software applications can be
implemented together or separately, and all share a common platform that
provides the enterprise integration points required for secure self-service.

The two new products in the suite, AccountCourier and CertificateCourier,
were developed using the same open architecture as PasswordCourier and
ProfileCourier, requiring no proprietary database for installation.  In
addition to seamless integration with the most common pieces of
infrastructure such as LDAP directories or employee databases, the new
products integrate with the market-leading service management solutions from
Peregrine Systems and PeopleSoft to allow for more efficient service level
reporting and security auditing.

"Today's global economy requires organizations to open their networks to a
number of external constituencies, making security an increasingly key
element of enterprise IT strategy," said Tom Rose, vice president of
marketing at Courion.  "At the same time, organizations need to ensure that
users have fast access to revenue-generating applications, while minimizing
the costs and inefficiencies of user support and administration.  Courion's
Identity Management Suite, with its unique self-service approach, addresses
all of these seemingly conflicting requirements by eliminating the need to
manually provision and manage user profiles, passwords, accounts, and
digital certificates."

Product Details
Courion's Identity Management Suite includes the following four products:

PasswordCourier enables employees, business partners and customers to
instantly and securely reset forgotten or expired passwords and synchronize
passwords on e-business systems, applications and Web sites. New
PasswordCourier features in this release include:
      *       an Interactive Voice Response (IVR) access option that
integrates with digital phone switches to enable users to reset passwords
using a telephone; complements PasswordCourier's existing Web and desktop
access options;
      *       integration with Clarify ClearHelpdesk and PeopleSoft
Vantive Help Desk for automated ticketing;
      *       the industry's first BAPI-validated password reset
capability for mySAP.com (SAP R/3);
      *       password reset support for Lotus Notes R5; and
      *       PasswordCourier SDK that enables companies to securely
develop password reset capabilities for in-house applications.

AccountCourier, Courion's new self-service account provisioning solution,
enables security administrators to define policies that empower business
managers to quickly create, enable, disable, and delete accounts and user
IDs for employees, business partners, and customers.  Innovative features
include:
      *       Dynamic Communities(tm), which enable security
administrators to restrict provisioning options based on the end user's
profile;
      *       User Modeling(tm), which enables business managers to grant
and revoke user accounts without having to know the specifics of back-end
systems and applications;
      *       integration with multiple, existing sources of employee
data, giving security administrators the power to control account management
policies without complex role definition or administrative burden; and
      *       provisioning support for Windows NT, Windows 2000, Microsoft
Active Directory, iPlanet Directory Server, and IBM OS/390, with support for
more platforms and applications to quickly follow.

CertificateCourier , Courion's new self-service digital certificate
registration solution, works with a company's existing public key
infrastructure (PKI) to automate digital certificate enrollment. Features
include:
      *       challenge/response authentication;
      *       integration with leading help desk applications and
databases for guaranteed audit trails; and
      *       integration with Entrust PKI Certificate Authority to
immediately download digital certificates to user desktops without manual
intervention.  Support for additional PKI systems will follow.

ProfileCourier, formerly ProfileBuilder, enables employees and customers to
privately register, update, and store personal profile data - name, address,
phone number, authentication questions and answers - within corporate or
e-business directories and databases.  New features in this release include:
      *       integration with Clarify ClearHelpdesk and PeopleSoft
Vantive Help Desk for automated ticketing.

Pricing and Availability
PasswordCourier, AccountCourier, ProfileCourier, and CertificateCourier will
be available independently or together as part of Courion's Identity
Management Suite in November 2001.  Pricing for the full suite will start at
$50 per licensed employee for enterprise implementations.  B2B and B2C
pricing, volume pricing, and term (subscription) licenses will also be
available.

About Courion
Courion Corporation provides self-service identity management solutions to
more Fortune 500 enterprises than any other company.  IT organizations and
customer service centers choose Courion's self-service password and
directory management software to reduce support costs, increase security and
improve customer service.  Courion's solutions fully integrate with existing
IT infrastructures and corporate security policies, enabling companies to
scale e-business operations and achieve fast return on investment.
Companies that rely on Courion solutions include customers such as The Bear
Stearns Companies, Inc., The Boeing Company, Cummins, Inc., Dell Computer
Corp., ExxonMobil Corp., Hewitt Associates, Raymond James Financial, Inc.,
SunTrust Bank, and Target Corporation, and partners such as Compaq Computer
Corp., Unisys Corp. and Peregrine Systems.  Courion's headquarters is in
Framingham, MA.  For more information visit www.courion.com.



 
Editorial Contact:
Laura Picco
PAN Communications, Inc.
978/474-1900
lpicco@pancomm.com
 
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