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Control-F1 eSupport Solution Selected by Deloitte & ToucheAgreement will provide fast, effective, web-based technical support to Deloitte & Touche clientsControl-F1, the eSupport software company, today announced that Deloitte & Touche has selected Control-F1’s eSupport solution to support Deloitte & Touche clients across Canada.The solution will be used to support small, medium and enterprise clients who are using applications ranging from Great Plains, Siebel, Pivotal, and JD Edwards. “This solution will allow us to enhance our support to our clients by providing them with the right support technician, wherever that technician is in North America at that time,” said Stewart Zimmel, Senior Manager, Deloitte & Touche. “In this industry, travel time is an issue. This solution reduces the travel time required of our technicians, and provides them with the tools to solve the problem quickly and effectively. That value proposition is worth a great deal to our nation-wide clients.” Control-F1 is an extensive eSupport software solution using Internet based communication, diagnostic, system management and collaborative tools to enable support technicians to provide assisted technical support through a web browser. Deloitte & Touche operates nine eXpress Solutions Centres in Canada where consultants assist clients implement enterprise application software such as human resources, manufacturing and finance applications quickly, efficiently and economically. Providing a dedicated, networked project environment where client personnel work with consultants, these centres accelerate implementation, maximize knowledge transfer, increase ROI and reduce risk. “eSupport from Control-F1 provides firms such as Deloitte & Touche with significant features,” said Veer Gidwaney, CEO, Control-F1. “First, it is Internet based, so it is accessible to both technicians and customers, wherever they’re located. Second, using Control-F1’s background diagnostic tools, the customer can continue to be productive while the technician diagnoses the problem. Third, with the remote control capability, the technician can take control of the customer’s computer and fix the problem. Deloitte & Touche will be rolling the eSupport solution out to their customer base across Canada over the next two months. “By filtering client support requests according to the level of expertise needed to fix the problem, and then choosing the appropriate technician wherever they are in the office or in the field, the customer gets the best solution, in the briefest time,” says Zimmell. “That takes same-day service to 3-minute service. That’s differentiating value,” he says. About Control-F1 Control-F1 ( http://www.control-F1.com ) is an eSupport software company which designs, markets and hosts technical support delivery solutions for mission critical software vendors, technology value-added resellers, outsourced support providers and corporate help desks. Control-F1 empowers companies with the ability to provide 'live, assisted, web-based' technical support anytime, anywhere. With this technology, companies can deliver a superior service experience while decreasing the cost of support. Clients can use Control-F1’s flagship CF1Live web site to brand, host and rent an assisted eSupport Portal. About Deloitte & Touche - http://www.deloitte.ca Deloitte & Touche is one of Canada’s leading assurance and advisory, tax, and management consulting firms, with over 5,500 people in more than 50 cities across the country. Our firm’s multifunctional professionals regularly bring their expertise to developing effective business solutions to clients in all sectors of the Canadian economy. In Quebec, the firm operates as Samson Beliar/Deloitte & Touche. Deloitte & Touche is part of Deloitte Touche Tohmatsu, a global leader in professional services with more than 90,000 people in over 135 countries. Editorial Contact: Marsha Connor Control-F1 403 270 2409 marsha@control-f1.co9m top of page |
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