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JASgroup Technologies Selects Control-F1™Legal Software Provider Expands its Support Offering with CF1-Live™Calgary, Alberta - November 25, 2002 – Control-F1, the eSupport software company, today announced that JASgroup Technologies Inc. has added CF1-Live to expand its support offering. JASgroup will be using CF1-Live to deliver remote technical support to its more than 125 clients in the legal industry.JASgroup Technologies supplies software solutions to law firms and corporate legal departments in Western Canada. JASgroup provides consulting, installation and technical services, product support, and local training on all of the products that it delivers. “With CF1-Live, our cost to deliver technical support will be reduced drastically,” says John Shepherd, President of JASgroup Technologies. “Prior to CF1-Live we were often required to make onsite visits to support our customers, which in many instances would cost in the thousands of dollars. With CF1-Live, we no longer have to make those trips and those cost savings translate into bottom line results. CF1-Live’s remote support capabilities provide us with all of the necessary tools to diagnose and repair our customers’ issues from anywhere. "We use CF1-Live in all stages of our ongoing association with our customers," Shepherd continued. "Initially it allows us to demonstrate our systems remotely, not only providing the sales contact, but also enhancing the technology level of our presentations. By using CF1-Live's collaboration and desktop sharing functionality, we can perform remote installations and tests, as well as train our new and existing customers, no matter where they are. “CF1-Live translates to significant cost savings all around.” With organizations supporting an increasing number of applications, the cost of technical support is on the rise. The traditional methods of support delivery, primarily phone and e-mail, are expensive and often ineffective. By leveraging the power of the Internet, CF1-Live allows companies to decrease operational expenses, increase customer satisfaction, and achieve greater productivity through faster and more effective incident resolution. Utilizing CF1-Live, diagnostic data can be retrieved and remote repair delivered more than 75% faster compared to the traditional support methods. Organizations who have powered their support centers with CF1-Live have realized substantial reductions in call resolution times and cost savings up to 50% per incident. “We are excited to be working with JASgroup. As with many other leading organizations, JASgroup has recognized the value proposition that eSupport brings to any size support operation. We look forward to a long and lasting relationship with them,” says Veer Gidwaney, CEO of Control-F1. About Control-F1 Control-F1 is an innovator in eSupport software. The company’s vision of improving the customer experience has resulted in the market’s most comprehensive eSupport solution. Control-F1 empowers companies to deliver live and automated technical support via the Internet. Control-F1 enhances customer and employee satisfaction, increases customer acquisition and retention resulting in greater revenue, maximizes corporate productivity, and enhances helpdesk efficiency. Control-F1 has been recognized as an industry leader through a variety of prestigious awards; including the 2001 Product of the Year from Customer Interaction Solutions Magazine, the Users Choice Awards for 2000 and 2001, and the 2001 TMC Editors’ Choice Award. Please visit www.control-f1.com for more information. About JASgroup Technologies Inc. JASgroup Technologies Inc. provides software solutions to Law Firms and Corporate Legal Departments in Western Canada. At the present time we are pleased to be providing services to over 125 clients in Alberta, Saskatchewan, British Columbia, and Manitoba. JASgroup is the exclusive Western Canadian source for products from CAKEsoft Inc., Economic Analysis Group, eBackup, and CaseSoft, as well as our own PracticeFAMILY systems. We provide consulting, installation and technical services, product support and local training for our product range. Editorial Contact: Deanna Blake Control-F1 403.270.2410 deannab@control-f1.com top of page |
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