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Control-F1 Becomes a Certified FrontRange Solutions ISVNew Control-F1 Database Bridging Technology Enables Seamless Integration with Award Winning GoldMine FrontOffice 2000Today, Control-F1 announced that they have completed and become a certified FrontRange Solutions Inc. ISV (integrated software vendor).Customers that purchase the Control-F1 Database Bridge will have an integrated solution that enables seamless communication between eSupport delivery and incident tracking. Control-F1 will automatically store diagnostic data and session logs generated by Control-F1 into the award-winning GoldMine FrontOffice 2000. “eSupport has become increasingly important to our customers. Today, we’re being asked to integrate new, web based technology that assists helpdesks to continue to provide excellent service, at a reasonable price,” said Barry Trailer, president, FrontRange Solutions, GoldMine Division. Control-F1 is an award-winning eSupport software solution using Internet-based communication and diagnostic system management coupled with collaborative tools to enable support technicians to provide the necessary technical support through a web browser. “In selecting alliance partners, Control-F1 is focused on working with industry leaders, and FrontRange’s GoldMine FrontOffice 2000 solution is clearly a market front runner. Our customers asked for this integration and seamless functionality, and we built it, said Veer Gidwaney, CEO of Control-F1. “The result is an end-to-end support solution, which is extremely important to delivering a superior service experience.” About Control-F1 Control-F1 ( http://www.control-f1.com ) is an award winning eSupport software company which designs, markets and hosts technical support delivery solutions for mission critical software vendors, technology value-added resellers, outsourced support providers and corporate help desks. Control-F1 empowers companies, regardless of size, with the ability to provide 'live, assisted, web-based' technical support anytime, anywhere. With this technology, companies can deliver a superior service experience while decreasing the cost of support. Clients can use Control-F1’s flagship CF1Live web site to brand, host and rent an eSupport Portal. Control-F1 is a Best-in-Class winner of the 2000 Users Choice Awards. About FrontRange Solutions Inc. (formerly GoldMine Software Corp.) Founded in 1989 and headquartered in Colorado Springs, Colo., FrontRange Solutions is a leading provider of customer relationship management, internal service and support and e-business solutions that allow small to medium-sized organizations to compete with enterprise-sized corporations. The company sells its products and services through a direct sales force, value-added resellers and other distribution partners. For more information on FrontRange Solutions’ CRM products, contact the GoldMine Division at (800) 654-3526, or fax (310) 454-4848. Information about the HEAT® family of products can be found by calling the HEAT Division at (800) 776-7889, or fax (719) 536-0620. If you are interested in the Maestro Division, please call (630) 455-6300, or fax (630) 455-6370. Note: “GoldMine, GoldSync, HEAT, Maestro Commerce and other FrontRange products and brands are registered trademarks or trademarks of FrontRange Solutions Inc. in the U.S. and/or other countries. Other products and brands are registered trademarks or trademarks of their respective owners/companies.” Editorial Contact: Marsha Connor Control-F1 403 270 2409 marsha@control-f1.com top of page |
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