CA Certifies Control-F1 SupportBridge as Interoperable with Unicenter Service Desk and Unicenter Service Desk Knowledge Tools (email this article)

CA World, Las Vegas, Nevada – November 14, 2005 – Control-F1™ Corporation (Company Profile, Past Stories, Case Studies), a leading provider of support automation solutions, today announced that CA has certified SupportBridge™ as interoperable with CA’s Unicenter Service Desk and Unicenter Service Desk Knowledge Tools.

The integrated solutions will further increase the effectiveness of the support desk by automating numerous aspects of the IT environment—from planning and deployment, to maintenance and disaster recovery, to diagnosis and resolution of break-fix problems on the desktop.

SupportBridge has received the ca smart seal of excellence, which is awarded to products that integrate seamlessly with CA solutions, enabling customers to take advantage of best-in-class enterprise technologies while minimizing cost, time-to-benefit, and risk.

Control-F1’s SupportBridge has been recognized as a pioneering support automation technology that helps reduce operating costs, improve the customer support experience, and maximize value to the IT operation. Integrating with Unicenter Service Desk, SupportBridge solutions present a consolidated interface to technicians and customers for both the management and delivery of technical support. SupportBridge optimizes business critical operations with:

• Call optimization — by automating diagnosis and repair processes using SupportBridge Live Automation™
• Call deflection — by empowering customers using SupportBridge Self Service Automation™
• Call prevention — by monitoring and pushing fixes using SupportBridge Self Healing Automation™

CA’s Unicenter Service Desk and Unicenter Service Desk Knowledge Tools make a powerful solution that combines complementary, state-of-the-art technologies to accelerate and improve customer service processes, to track and proactively manage service workflows, and to optimize the use of human and knowledge resources.

“To boost efficiency and reduce IT costs, organizations need to streamline their support operations while tightly managing IT resources and aligning them with business objectives,” said Lokesh Jindal, Vice President of Business Service Optimization (BSO) at CA. “By combining CA’s strengths in service management with Control-F1’s innovative approach to support automation, our combined solution helps organizations improve service while controlling costs.”

“CA is recognized the world over as a technology leader and Control-F1 is pleased to announce the interoperability of our complementary solutions,” stated Geoff Thompson, President and CEO of Control-F1. “Through the seamless integration of SupportBridge with CA’s Unicenter Service Desk, our partnership enables organizations to extract greater value from their IT investments by improving problem diagnosis and slashing resolution time, thus reducing the cost of support.”

Control-F1 is leading the Support Automation industry by providing a complete and automated support desk solution. Cost reduction through enhanced support operation efficiency, improved corporate productivity, increased customer acquisition and retention are benefits of Control-F1’s products and services. For more information, please visit www.control-f1.com.

Control-F1’s customers include Accenture, Adobe, ADP Claims Services Group, American Healthways, Choice Hotels, Columbia University, EarthLink, Gateway, GlaxoSmithKline, The Hartford, HealthSouth, IBM Global Services, Indiana University, Manulife Financial, Mercedes-Benz, New York Times, Novell, Ricoh, Rogers Shared Services, SAIC, Siemens Business Services, Wausau Financial Systems, and Wipro Technologies.