Calgary, Alberta – November 11, 2004 – Control-F1 (Company
Profile, Past
Stories, Case
Studies), a leading provider of support automation solutions, is pleased to host a presentation by Keith Fraleigh, Director and Portfolio Manager, Support Management Solutions for Paragon Development Systems.
DATE: Wednesday, November 17th, 2004
TIME: 1:00pm – 2:00pm EDT (10:00am PDT/11:00am MDT)
REGISTER: CLICK HERE
Speaker Keith Fraleigh will discuss how Paragon, an IT Life Cycle Management company, saw immediate results when they selected and implemented SupportBridge Live Automation as part of their Managed Services Help Desk.
Paragon required a support solution that was web-enabled, firewall-friendly, and HIPAA compliant to meet the stringent security and service requirements of their healthcare and government sector clients.
Internet-based, and firewall and proxy friendly, SupportBridge Live Automation allows technicians to deliver seamless live support over the web. No firewall changes were necessary for Live Automation to operate, allowing Paragon technicians to support users easily and securely. Live Automation also features background diagnostic tools and advanced repair tools that allow technicians to resolve issues in the background, while the customer continues to work with the applications that are unaffected. Based on these features and capabilities, Paragon selected Control-F1’s SupportBridge Live Automation solution in January 2004, and was able to implement the tool within a few weeks.
Paragon also utilizes SupportBridge’s ability to integrate into complimentary support tools; integrating Live Automation with Peregrine’s ServiceCentre and Primus’ KnowledgeCentre.
Fraleigh will discuss Paragon’s project and highlight a specific support incident that showed Paragon and its customers the value of support automation.
Mark Eyre, Support Automation Specialist, from Control-F1, will then present an overview of the support automation solution used by Paragon and other organizations.
To register for this webinar, visit www.control-f1.com.
About Paragon
Paragon Development Systems, Inc. (Paragon), an IT Life Cycle Management company, provides its customers with high-end computing solutions and a wide-array of enterprise services. Paragon was established in 1986, and since then, has expanded its traditional services of procurement, deployment, asset management, and disposal support to form a methodology and approach to IT Life Cycle Management. For more information, visit www.pdsc.com.
About Control-F1
Control-F1 is leading the Support Automation industry by providing a complete and automated support desk solution. Cost reduction through enhanced support operation efficiency, improved corporate productivity, increased customer acquisition and retention, as well as greater revenue potential are the benefits of Control-F1's products and services.
Control-F1's customers include AIG, Alberta Government, Blue Cross Blue Shield, Gateway, Hummingbird, IBM, Indiana University, New York Times, Novell, Ricoh, Siemens, South Carolina Department of Health and Human Services, TELUS Communications, Unisys, and Wipro. For more information, visit www.control-f1.com.
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