|
Press Release |
|||
|
UK Technical Support Firm, FixIT Worldwide, uses eSupport from Control-F1 to Expand Market‘Call out’ time Being Reduced Dramatically with eSupportCalgary, Canada/London, UK – Nov. 1, 2000Control-F1, the eSupport software company, today announced that FixIT Worldwide, a London-based, UK provider of IT support to end users, has incorporated eSupport from Control-F1 into its technical support offering. FixIT currently offers both on-site as well as telephone support to its London based customers. eSupport will assist the move for the company from Phase I, servicing central London, to phase II, supporting the whole of the UK. FixIT Worldwide will be setting up a branded eSupport portal to manage this market, enabling FixIT to use technicians from both the UK as well as overseas, to create 24-hour coverage. Control-F1’s eSupport solution is allowing them to reduce their ‘call out’ support times dramatically. “We looked at a number of products before making the decision to go with Control-F1’s eSupport solution,” said David Stanton, General Manager, FixIT Worldwide. “When we look for solutions, we look globally, and the best one was in Canada. eSupport is significant for us, being located in a major international city. One of our inhibitors has been the time it takes to get to the customer in order to fix the problem. Control-F1 has a solution to that, using the diagnostic capabilities, remote control and the full set of technician tools to solve problems fast.” Control-F1 is an extensive eSupport software solution using Internet based communication, diagnostic, system management and collaborative tools to enable support technicians to provide assisted technical support through a web browser. FixIT Worldwide is a London based IT support company servicing small to medium size businesses of up to 100 workstations. They provide technical support, multi- site coverage, web-site development, project planning and training. David Stanton said that there were two major factors that helped them make the decision to go with Control-F1. The first was the pricing model. Control-F1 is available under an ASP model (Application Service Provider). The pricing (US$350 per technician per month) allows FixIT to scale up easily as their customers recognize the value of eSupport. The second was the comprehensive set of tools; communication, diagnostic, collaborative and system management. These tools allow a technician to diagnose and remedy support problems anywhere, anytime. “FixIT Worldwide is in a unique position. They are using a technology which is on its way to becoming standard in North America, in a UK environment,” said Veer Gidwaney, CEO Control-F1. “They know that they are ‘leading edge’ in terms of implementing such a solution in the UK. They are all about competitive edge. That’s what we like about them. They saw the potential in their market, and they went for it. This is going to revolutionize their business. Furthermore, their adoption of Control-F1 adds momentum to our strategy of offering our eSupport solution to the global marketplace.” About Control-F1 Control-F1 ( http://www.control-F1.com ) is an eSupport software company which designs, markets and hosts technical support delivery solutions for mission critical software vendors, technology value-added resellers, outsourced support providers and corporate help desks. Control-F1 empowers companies with the ability to provide 'live, assisted, web-based' technical support anytime, anywhere.With this technology, companies can deliver a superior service experience while decreasing the cost of support. Clients can use Control-F1’s flagship CF1Live web site to brand, host and rent an assisted eSupport Portal. About FixIT Worldwide FixIT Worldwide is an IT support company which provides a simple, clear and broad-based IT support and installation service for professional computer users. Based in central London, the company has been built on three fundamental values: quality of service, value for money and a genuine understanding of clients' businesses. FixIT offer rapid onsite, telephone and remote-control support to small and medium enterprises. The emphasis is on problem-resolution, high availability and jargon- free advice. Services also include office automation consultancy, project planning, network installation, Internet connectivity and hassle-free back up. More information and a downloadable brochure are available at http://www.fixitworldwide.com Editorial Contact: Marsha Connor Control-F1 403 270 2409 marsha@control-f1.com top of page |
|||