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Control-F1 Named Best-in-Class winner in The Second Annual Users Choice Awards Presented by CUSTOMER SUPPORT MANAGEMENT Magazine and RealMarketCalgary, Alberta - October 31, 2000 - Control-F1 has been named a Best-in-Class winner in The Second Annual Users Choice Awards, sponsored by CUSTOMER SUPPORT MANAGEMENT magazine and RealMarket. The company’s eSupport solution was entered in the category of Hosted Customer Management Application Services (ASP).The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. There were more than 168 product entries in a total of 34 categories including: Call Center Communications/CTI, Hosted Customer Management Application Services (ASP), Customer Interaction Management Solutions - Mid-Market, and Customer Satisfaction Measurement Solutions. “This is a significant award for us,” said Veer Gidwaney, CEO of Control-F1. “Our customers have publicly recognized the value that Control-F1 brings to their business in terms of higher customer satisfaction. The fact that we won in the ASP category shows that this method of delivering software is being recognized as a viable way to manage mission critical systems such as an eSupport solution.” At the CRM/Support Services Conference & Expo held last week at the Moscone Center in San Francisco, awards were presented by Katherine Grayson, Editorial Director of CUSTOMER SUPPORT MANAGEMENT, Gary Lemke, President of RealMarket and a team of special guest presenters including Ron Muns, Chairman of HDI, Pete McGarahan, Chairman of Help Desk 2000 and Paul Hebner, Executive Vice President of Call Center Network Group. Ms. Grayson stated, “Nothing speaks so directly about the quality of and effectiveness of a product as does end-user acclaim.” “It takes more than just a good product to create happy customers. These winners are obviously doing a number of things well to receive high praise from their customers,” added Gary Lemke, President of RealMarket. CUSTOMER SUPPORT MANAGEMENT, the magazine for optimizing the customer relationship, is the only enterprise-level solutions publication written exclusively for senior executives, directors and managers responsible for CRM, from the customer service/support and eService viewpoint. RealMarket provides fact-based market research for customer relationship management organizations and publishes “RealMarket Today!” a daily e-zine providing a concise source for the latest breaking news in CRM. “We recognize the enormous contribution to the industry that CUSTOMER SUPPORT MANAGEMENT and RealMarket have made by organizing and presenting this award. It has become a great way for potential clients to validate the quality of products. Receiving this award is a great honour for Control-F1, said Veer Gidwaney, CEO of Control-F1. About Control-F1. Control-F1 ( http://www.control-F1.com ) is an eSupport software company which designs, markets and hosts technical support delivery solutions for mission critical software vendors, technology value-added resellers, outsourced support providers and corporate help desks. Control-F1 empowers companies with the ability to provide 'live, assisted, web-based' technical support anytime, anywhere. With this technology, companies can deliver a superior service experience while decreasing the cost of support. Clients can use Control-F1’s flagship CF1Live web site to brand, host and rent an assisted eSupport Portal. Editorial Contact: Marsha Connor Control-F1 403 270 2409 marsha@control-f1.com top of page |
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