Calgary, Alberta – October 30, 2003 – Control-F1™ Corporation (Company
Profile, Past
Stories, Case
Studies), a leading eSupport software company, will be exhibiting at the Educause 2003 Annual Conference—Balancing Opportunities, Expectations, and
Resources. The conference is being held from November 4th to 7th at the Anaheim Convention Center in Anaheim, California.
Is your educational institution challenged with delivering superior IT support in the face of a declining budget? CF1-LIVE! 4.3 is your solution; enabling help desks to meet the
growing IT requirements of students, faculty, and staff while reducing costs and increasing efficiency.
Wireless LAN computer labs, e-learning, and the Internet each dramatically increase the number of remote end users requiring help desk support. This increased reliance on
technology demands sophisticated IT support solutions that can integrate with new and legacy systems to provide high performance, security, and greater efficiency.
Indiana University turned to CF1-LIVE! when challenged with such support problems. “The objective was to increase our Support Center’s capacity to assist students,
faculty, and staff,” stated Garland Elmore, Associate Vice President for Teaching and Learning Information Technologies at Indiana University. By integrating CF1-LIVE! with
existing software tools, Indiana University automated support services for over 110,000 students, faculty members, and staff.
With CF1-LIVE! 4.3, Control-F1 has once again raised the standard for eSupport by providing support organizations with features that outmatch existing software solutions in
the eSupport marketplace. Major product enhancements include session reconnect-ability, flexible and comprehensive reporting, multi-language support, secure eSupport
communications, and faster desktop sharing.
Control-F1 will be demonstrating the latest version of its premier eSupport solution, CF1‑LIVE! 4.3, at booth #347. Drop by or book your demo in advance
by visiting us at http://www.control-f1.com/ContactUs/Demo/Conference/.
About Control-F1
Control-F1 is a leading eSupport software company, providing powerful support solutions for today’s help desk environments. Enterprise organizations use Control-F1’s
premier eSupport solution, CF1-LIVE!, to deliver live and automated technical support remotely, thereby streamlining their support operation for customers, partners, and
employees.
CF1-LIVE! includes a comprehensive, fully integrated set of tools, including collaboration, diagnostic, remote control, eSupport, and repair functions. Clients using CF1-LIVE!
benefit from improved first contact resolution rates, decreased incident resolution times, and fewer desk side visits. This leads to greater end user productivity and increased
overall customer satisfaction.
The bottom line for organizations is reduced costs, improved corporate productivity, enhanced support operation efficiency, increased customer acquisition and retention, as
well as greater revenue potential. By employing Control-F1’s Professional Services with CF1-LIVE!, ROI is achieved at a faster rate than other products within the same
class.
Control-F1's customers include AIG, Alberta Government, Blue Cross Blue Shield, Gateway, Hummingbird, IBM, Indiana University, MetLife, New York Times, Novell, Ricoh,
Siemens, South Carolina Department of Health and Human Services, TELUS Communications, Unisys, Wipro, and more!
For additional information, please visit www.control-f1.com.
About Educause 2003
EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. Membership is open to
institutions of higher education, corporations serving the higher education information technology market, and other related associations and organizations. Resources
include professional development activities; print and electronic publications, including books, monographs, and the magazines EDUCAUSE Quarterly and EDUCAUSE
Review; strategic policy advocacy; teaching and learning initiatives; applied research; special interest collaboration communities; awards for leadership and exemplary
practices; and extensive online information services. The current membership comprises nearly 1,900 colleges, universities, and education organizations, including 200
corporations. EDUCAUSE has offices in Boulder, CO, and Washington, D.C.
For additional information, please visit www.educause.edu.
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