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ControlF1 Brings eSupport to the United Kingdom's QuarryHouseUnited Kingdom Information Technology Service Provider Augments Support Offerings with CF1-LiveCalgary, Alberta - October 30, 2002 - Control-F1™, the leading provider of eSupport software, today announced that QuarryHouse Systems Ltd., an IT service provider out of the United Kingdom, has chosen CF1-Live™ to enhance its PC support options. CF1-Live has been brought to QuarryHouse through it's partnership with CRM solutions provider Prior Analytics Ltd. Prior Analytics became Control?F1's first United Kingdom-based Certified Partner in 2001 and has been delivering CF1-Live to European clients to enhance their technical support offerings. According to George Rendall, Director of QuarryHouse Systems, "Control?F1 has proven itself as the leader in true eSupport products. It was immediately apparent to us that the software presented a fast, reliable, value-added solution to remote support. QuarryHouse has already recognized positive results with CF1-Live with an increase in customer satisfaction and a decrease in call resolution times." With a customer base that includes enterprise organizations in the healthcare, technology, energy, and telecom industries, Control-F1 has proven its ability to deliver the most complete eSupport solution in the market. CF1-Live is the market's first product to fully integrate a complete set of collaboration, diagnostic, repair, and support automation tools that enable support agents to solve problems faster and more effectively than ever before. CF1-Live is able to present support organizations with a number of benefits, including decreased operational expenses, greater productivity, and increased customer satisfaction through faster and more effective incident resolution. Utilizing CF1-Live, diagnostic data can be retrieved and remote repair delivered more than 75% faster compared to traditional support methods. Organizations who have powered their support centers with CF1-Live have realized substantial reductions in call resolution times and cost savings up to 50% per incident. "CF1-Live allows us to enhance our traditional service model and deliver a true end-to-end support solution to our clients," added Rendall. "CF1-Live has been designed to help companies like QuarryHouse attract, manage, and retain their customers, while decreasing operational expenses," stated Veer Gidwaney, CEO of Control?F1. "We are honored to have QuarryHouse join our list of international CF1-Live clients." About Control-F1 Control-F1 is an innovator in eSupport software. The company's vision of improving the customer experience has resulted in the market's most comprehensive eSupport solution. Control-F1 empowers companies to deliver live and automated technical support via the Internet. Control-F1 enhances customer and employee satisfaction, increases customer acquisition and retention resulting in greater revenue, maximizes corporate productivity, and enhances helpdesk efficiency. Control-F1 has been recognized as an industry leader through a variety of prestigious awards; including the 2001 Product of the Year from Customer Interaction Solutions Magazine, the Users Choice Awards for 2000 and 2001, and the 2001 TMC Editors' Choice Award. Please visit http://www.control-f1.com for more information. About QuarryHouse QuarryHouse Systems Ltd. is an IT company providing a whole range of services ranging from PC upgrades, repairs, and builds, to on-site network and PC support. Our company's mission is to provide an excellent service to our customers and to meet their IT and business needs, no matter what they may be. Please visit http://www.quarryhouse.co.uk for more information. Editorial Contact: Deanna Blake Control-F1 403.270.2410 deannab@control-f1.com top of page |
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