Control-F1™ Corporation to Introduce New Product Release at the Gartner Symposium/ITxpo 2003 (email this article)

Calgary, Alberta – October 10, 2003 – Control-F1™ Corporation (Company Profile, Past Stories, Case Studies), a leading eSupport software company, will be exhibiting at the Gartner Symposium/ITxpo 2003. The conference is being held from October 19th to 24th at the Walt Disney World Dolphin Hotel in Lake Buena Vista, FL.

Control-F1 will be demonstrating the latest version of its premier eSupport solution, CF1-LIVE! 4.3, at booth #415. Version 4.3 has once again raised the standard for eSupport by providing support organizations with features that outmatch existing software solutions in the eSupport marketplace. Major product enhancements include session reconnect-ability, flexible and comprehensive reporting, multi-language support, secure eSupport communications, and faster desktop sharing.

Drop by our booth for a free demonstration of CF1-LIVE! 4.3 and discover how your support agents can maximize their productivity while reducing costs and increasing customer satisfaction. To book your demonstration in advance, visit us at http://www.control- f1.com/ContactUs/Demo/Conference/.

About Control-F1
Control-F1 is a leading eSupport software company, providing powerful support solutions for today’s help desk environments. Enterprise organizations use Control-F1’s premier eSupport solution, CF1-LIVE!, to deliver live and automated technical support remotely, thereby streamlining their support operation for customers, partners, and employees.

CF1-LIVE! includes a comprehensive, fully integrated set of tools, including collaboration, diagnostic, remote control, support automation, and repair functions. Clients using CF1-LIVE! benefit from improved first contact resolution rates, decreased incident resolution times, and fewer desk side visits. This leads to greater end user productivity and increased overall customer satisfaction.

The bottom line for organizations is reduced costs, improved corporate productivity, enhanced support operation efficiency, increased customer acquisition and retention, as well as greater revenue potential. By employing Control-F1’s Professional Services with CF1-LIVE!, ROI is achieved at a faster rate than other products within the same class.

Control-F1's customers include AIG, Alberta Government, Blue Cross Blue Shield, Gateway, Hummingbird, IBM, Indiana University, MetLife, Novell, Ricoh, Siemens, South Carolina Department of Health and Human Services, TELUS Communications, Unisys, Wipro, and more!

For additional information, please visit www.control-f1.com.

About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the IT industry's largest and most strategic conference, providing business leaders with a look at the future of IT. For more than 10,000 IT professionals from the world's leading enterprises, Gartner's annual Symposium/ITxpo events are key components of their annual planning efforts. Attendees are responsible for more than $35 billion in IT spending for their respective companies, and rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use technology to address business challenges and improve operational efficiency.

For more information, please visit www.gartner.com/us/symposiumorlando.