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iBackOffice Selects Control-F1 eSupport SolutionOutsourced Support Provider to Offer eSupport as a Part of Comprehensive SolutionCalgary, Alberta - October 11, 2001 -Control-F1, the eSupport software company, today announced that iBackOffice, a leading outsourced customer and technical support provider, has chosen Control-F1 as part of its eSupport solution. Control-F1 will be part of a comprehensive support suite offered to iBackOffice clients world-wide, and a component of a progressive support package offered to iBackOffice’s broadband clients.Control-F1 is an eSupport software company that empowers helpdesks with the ability to deliver live technical support via the Internet. An extensive set of secure web-based communication, diagnostic, system management and desktop sharing tools equip support technicians to solve problems faster and more effectively. "Control-F1 adds considerably to our technical support capability," said Kevin Uliano, Chief Solutions Architect for iBackOffice. "Our iReps will be able to remotely diagnose and fix a broad range of problems that up until now have necessitated either a lengthy phone call to tech support or an equally expensive onsite visit." In addition to providing iBackOffice’s clients with assisted web-based support, iBackOffice and Control-F1 are actively involved in jointly developing an automated, user- friendly process that allows broadband end users to install and configure their systems for high speed Internet connectivity without the need for an onsite technician. "We are honored that iBackOffice has chosen our eSupport solution," said Veer Gidwaney, CEO and Co-founder of Control-F1. "It's an ideal complement to iBackOffice’s impressive capabilities, and we are delighted that they have chosen to work with us." With Control–F1’s unique eSupport solution, iBackOffice’s highly-educated and technically-savvy iReps can provide an extremely effective remote support "tech in the room" service at an attractive cost structure. From the customer’s perspective, his/her problem is resolved quickly the first time without the need to get personally immersed in the problem. About Control-F1 Control-F1 (www.control-f1.com) is an eSupport software company that empowers helpdesks with the ability to deliver live technical support via the Internet. An extensive set of secure web-based communication, diagnostic, system management and desktop sharing tools equip support technicians to solve problems faster and more effectively. The need to provide exceptional technical support has become a critical requirement in building customer relationships. Control-F1 helps enhance customer satisfaction and brand reputation, while decreasing the cost of support and increasing overall profitability. About iBackOffice iBackOffice, a leading provider of outsourced technical support services for the next generation Internet CRM (iCRM) segment, offers web-based contact channels such as email, chat, remote assistance, virtual agents (bots), and traditional voice support to end-users in an "Anytime, Anywhere, Anyform" mode. Headquartered in Orlando, Florida with additional offices in Phoenix, Arizona, iBackOffice offers innovative multi-channel support programs via contact centers in Bangalore, India to provide its customers with best-of-breed customer service 24 hours a day, 7 days a week. Editorial Contact: Deanna Blake Control-F1 403.270.2410 deannab@control-f1.com top of page |
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