Calgary, Alberta – October 7, 2003 – Control-F1 (Company
Profile, Past
Stories, Case
Studies)™ Corporation, a leading eSupport software company, will be participating at DCI’s 5th Annual Premier Conference for Help Desk Professionals,
being held October 14th to 16th at the Century Plaza Hotel and Spa in Century City, CA.
Control-F1 will demonstrate the newest evolution of its premier eSupport solution, CF1-LIVE! 4.3, at booth #131. Version 4.3 provides new and existing customers with
features that outmatch existing software solutions in the eSupport marketplace. Key features of CF1-LIVE! 4.3 include session reconnect-ability, flexible and comprehensive
reporting, multi-language support for left to right character sets, secure eSupport Communications, and the most robust customer and agent client software yet! Drop by our
booth and discover how, with CF1-LIVE! 4.3, Control-F1 has again raised the standard for help desk solutions.
Control-F1 will be sponsoring guest speaker John Loy, Senior Network Engineer with the Department of Health and Human Services, South Carolina. Loy is scheduled to
present his case study, “How the Web Enables Help Desk Functions” from 11:00 – 11:50 am, Tuesday, October 14th. During this discussion, Loy will share DHHS’s
success in providing state-wide eSupport using CF1-LIVE!. For the complete conference agenda, visit http://www.dci.com/brochure/hdla/schedule.asp.
About Control-F1
Control-F1 is a leading eSupport software company, providing powerful support solutions for today’s help desk environments. Enterprise organizations use Control-F1’s
premier eSupport solution, CF1-LIVE!, to deliver live and automated technical support remotely, thereby streamlining their support operation for customers, partners, and
employees.
CF1-LIVE! includes a comprehensive, fully integrated set of tools, including collaboration, diagnostic, remote control, support automation, and repair functions. Clients using
CF1-LIVE! benefit from improved first contact resolution rates, decreased incident resolution times, and fewer desk side visits. This leads to greater end user productivity and
increased overall customer satisfaction.
The bottom line for organizations is reduced costs, improved corporate productivity, enhanced support operation efficiency, increased customer acquisition and retention, as
well as greater revenue potential. By employing Control-F1’s Professional Services with CF1-LIVE!, ROI is achieved at a faster rate than other products within the same
class.
Control-F1's customers include AIG, Alberta Government, Blue Cross Blue Shield, Gateway, Hummingbird, IBM, Indiana University, MetLife, Novell, Ricoh, Siemens, South
Carolina Department of Health and Human Services, TELUS Communications, Unisys, Wipro, and more!
For additional information, please visit www.control-f1.com.
About DCI
DCI is one of the largest U.S.-based producers of information technology conferences, tradeshows, and expositions, and a leading worldwide provider of high-tech education.
The company conducts the highest profile technology shows for users and professional developers of information technology. DCI has attracted more than a million IT and
business professionals in the last decade. For more information, visit the DCI Web site at www.dci.com or call 978-470-3880.
email this article