Control-F1 Showcases Award-Winning SupportBridge Suite at SSPA Conference @ Savannah “Future of Support Services” (email this article)

CALGARY, Alberta – October 3rd, 2004 – Control-F1™ (Company Profile, Past Stories, Case Studies) Corporation is pleased to invite participants of SSPA Conference @ Savannah to visit booth #310 for demonstrations of SupportBridge Live Automation, SupportBridge Self Service Automation, and SupportBridge Self Healing Automation. Since the July 2004 launch of the SupportBridge suite, Control-F1 has already seen significant gains in the areas of customer adoption and industry recognition of its distinctive support automation offerings.

In September, SupportBridge was featured in TMC’s Customer Inter@ction Solutions magazine web site, after being awarded TMC Labs’ Innovation Award. Several Live Automation customers are moving forward with SupportBridge 5.0 implementations to benefit from enhanced technician capabilities, multi-lingual user interfaces, and evolution-paths to self service and self healing.

Control-F1 is also pleased to report that SupportBridge user Invensys Wonderware has been nominated for an SSPA 2004 STAR award in the category of Complex Support.

Control-F1 will be on hand at the SSPA Conference @ Savannah to demonstrate the complete SupportBridge solution:
• SupportBridge Live Automation optimizes the technician’s contact time by facilitating a less expensive channel of interaction for live support and by automating detection, diagnosis, and repair in the live support process
• SupportBridge Self Service Automation deflects calls by empowering customers to resolve their own computer problems without technician intervention, through Internet and intranet access to solutions
• SupportBridge Self Healing Automation prevents calls by detecting, diagnosing, and repairing issues before they impact the customer; transforming your support organization from reactive to preventative

“We’re looking forward to the SSPA @ Savannah conference. It’s a great chance to illustrate our recent success to industry experts and gives us an opportunity to better understand the future of automation,” says Paul Buccini, Vice President of Sales.

About Control-F1 Control-F1 is leading the Support Automation industry by providing a complete and automated support desk solution. Cost reduction through enhanced support operation efficiency, improved corporate productivity, increased customer acquisition and retention are the benefits of Control-F1’s products and services. Control-F1’s customers include AIG, Alberta Government, Blue Cross Blue Shield, Gateway, Hummingbird, IBM, Indiana University, New York Times, Novell, Ricoh, Siemens, South Carolina Department of Health and Human Services, TELUS Communications, Unisys, and Wipro. For more information, please visit www.control-f1.com.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 22,000 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.