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ACCPAC Value Added Reseller, Gestisoft, chooses Control-F1 eSupport SolutionCalgary, Alberta - October 3, 2000Control-F1 announced today that Gestisoft Inc., eastern Canada’s largest ACCPAC Value Added Reseller, has chosen Control-F1 as their eSupport solution. Gestisoft, with offices in both Montreal and Quebec City, will be using Control-F1 as the catalyst to revamp their service offering. They are purchasing Control-F1 under the ASP (Application Service Provider) model. “We saw the solution, and the ASP model, at a trade show and immediately thought - this is what we need to support our customers,” said Bertrand Tougas, co-owner of Gestisoft Inc. ”This is a product which will improve the quality of our diagnostic skills in our support department. Control-F1 will take control of our customer’s PC and determinate the true nature of their problem. This will enable us to install upgrades and even transfer files. This saves the customer time and money.” Control-F1 is an extensive set of Internet based communication, diagnostic, system management and collaborative tools which enables support technicians to provide assisted technical support through a web browser. “Gestisoft is using the software in exactly the manner it was designed,” said Graeme Earle, VP Sales at Control-F1. “They have a customer set who are using a mission-critical application, ACCPAC. They want great service and good response times. This is the type of reseller/customer relationship that can benefit from Control-F1’s eSupport solution. Gestisoft is also an ideal client for the ASP rental model. It allows them to scale easily, in order to meet their customers’ needs.” The software is being used for two purposes; support for Gestisoft’s 200 strong, small to mid size customer set, and training between their two offices. Originally, Gestisoft was bringing their technicians together to do critical application training. Now, they’re training using Control-F1’s CF1Live Training technology and keeping the technicians in their own locations. The software has been the catalyst for Gestisoft to revamp their entire service offering. The first step was to deploy the power of eSupport to a limited number of customers. The second step is to design a completely new web site to incorporate a web based CRM (customer relationship management) solution. “Our customers have told us that they like it. Our technicians have told us how much they needed this technology. If I can save one hour a week of lost time for my technicians, and have customers who are feeling that they’re getting value for their investment in ACCPAC and in our services, then we win,” said Bertrand Tougas. About Control-F1. Control-F1 (www.control-F1.com) is an ASP eSupport company which designs, markets and hosts technical support delivery solutions for mission critical software vendors, technology value-added resellers, outsourced support providers and corporate help desks. Control-F1 empowers companies with the ability to provide 'live, assisted, web-based' technical support anytime, anywhere. With this technology, companies can deliver a superior service experience while decreasing the cost of support. Clients can use Control-F1’s flagship CF1Live web site to brand, host and rent an assisted eSupport Portal. About Gestisoft Inc. Gestisoft (www.gestisoft.com) is the largest ACCPAC Premier Business Partner in eastern Canada. Supported by a team of over 30 professionals in two offices (Montréal and Québec), Gestisoft exclusively sells and supports the ACCPAC software family of products and 3rd party vertical market applications, such as: e.business / e.commerce, Customer Relationship Management (CRM), Project management software, Time management and expense software and much more. About ACCPAC International,Inc. ACCPAC International, Inc., a division of Computer Associates' (NYSE: CA) interBiz group, empowers small and medium-sized enterprises to compete in the Internet economy through a broad range of financial accounting and business management software solutions. Award-winning product lines include ACCPAC Corporate Series, ACCPAC Small Business Series, ACCPAC Discovery Series, ACCPAC eAdvantage Suite, Simply Accounting, FAXserve, and BitWare. Based in Pleasanton, California, with offices in Canada, Singapore, the U.K., South Africa, Mexico and Australia, ACCPAC has more than 550,000 registered clients and 5,500 business partners in more than 100 countries worldwide. Visit ACCPAC at www.accpac.com Editorial Contact: Marsha Connor Control-F1 403 270 2409 marsha@control-F1.com top of page |
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