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Control-F1 and TeamOn Partner to Provide Helpdesk Products with eSupportCalgary, Alberta - October 2, 2000 -TeamOn and Control-F1 announced a strategic partnership to jointly provide a suite of hosted email, contact management and eSupport solutions to small and medium sized corporate helpdesks.TeamOn provides a suite of web-based e-mail and communication tools designed for the needs of growing small businesses. By signing on with TeamOn, corporate helpdesks can gain access to professional-quality e-mail, as well as document, calendar, and contact sharing. Control-F1 gives companies the power to provide clients and employees the ability to get help by clicking on a web link. An extensive set of Internet based communication, diagnostic, system management and collaborative tools enable technicians to provide assisted technical support through a web browser. “Our two product sets fit together both in principle as well as in practice,” states Shirish Nadkarni,President and CEO of TeamOn. “This partnership is important to TeamOn because it provides our clients with the ability to rapidly deploy an advanced helpdesk environment that combines basic communication solutions with the power of eSupport. “Control-F1 is committed to providing our customer with not only world-class eSupport technology, but also a suite of solutions that add value to the helpdesk environment,” said Veer Gidwaney, CEO of Control-F1. This partnership does that. The two technologies work together extremely well, and because of our joint commitment to providing solutions via a hosted and rented model, we can jointly offer an incredibly cost-effective helpdesk solution.” By combining a comprehensive set of helpdesk technologies like those built by TeamOn and Control-F1, companies can now rely on one resource with whom to host, rent and power their helpdesk environment. About Control-F1: Control-F1 is an ASP eSupport company which designs, markets and hosts technical support delivery solutions for mission critical software vendors, technology value-added resellers, outsourced support providers and corporate help desks. Control-F1 empowers companies with the ability to provide 'live, assisted, web-based' technical support anytime, anywhere. With this technology, companies can deliver a superior service experience while decreasing the cost of support. Clients can use Control-F1’s flagship CF1Live web site to brand, host and rent an assisted eSupport Portal. About TeamOn: TeamOn is the leading Web-based office platform for small businesses and is the emerging standard for helping growing companies to effectively run their business with professional e-mail, communication and collaboration tools. Through an aggressive partnership program, TeamOn has partnered with some of the Internet’s leading small business portals and ISPs reaching more than one million small businesses. Shirish Nadkarni, a Microsoft veteran and recognised expert on Web-based e-mail and collaboration tools, founded TeamOn in 1999. Nadkarni helped establish Microsoft as a leader in the PC messaging market and, as senior executive at MSN.com, was responsible for Microsoft’s acquisition of Hotmail. Editorial Contact: Marsha Connor Control-F1 403 270 2409 marsha@control-f1.com top of page |
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