|
Press Release |
|||
|
Control-F1 eSupport Solution Highlighted at the Conference For Helpdesk ProfessionalsLeading eSupport Provider Exhibits CF1-Live to Industry ExpertsCalgary, Alberta - September 26, 2002 - Control-F1™, the leading provider of eSupport software, today announced its participation in the third annual Conference for Helpdesk Professionals. The conference, being held in Boston, MA, from October 1 - 3, is presented by High Tech High Touch Solutions, Inc., and DCI. The event offers a forum for support professionals to listen to the industry’s top speakers and view demonstrations of the most innovative support solutions on the market.The Conference for Helpdesk Professionals features the industry's top speakers, who will share current trends, templates, and hands-on experiences that helpdesk professionals will be able to bring back to their organizations and implement immediately. The Product Showcase will provide live demonstrations of the world’s pre-eminent support technologies. As a proud sponsor of the conference, Control-F1 will be demonstrating its industry-leading eSupport solution, CF1-Live™, at booth 413 of the Product Showcase. With a customer base that includes enterprise organizations in the healthcare, technology, energy, and telecom industries, Control-F1 has proven its ability to deliver the most complete eSupport solution in the market. CF1-Live is the market's first product to fully integrate a complete set of collaboration, diagnostic, repair, and support automation tools that enable support agents to solve problems faster and more effectively than ever before. Using CF1-Live, helpdesks can reduce costs, work more efficiently, and satisfy the needs and rising expectations of customers. By employing CF1-Live, diagnostic data can be retrieved and remote repair delivered more than 75% faster compared to traditional support methods. Organizations who have powered their support centers with CF1-Live have realized substantial reductions in call resolution times and cost savings up to 50% per incident. “We are proud to be sponsoring the Conference for Helpdesk Professionals,” stated Veer Gidwaney, CEO at Control-F1. “This is a great opportunity to demonstrate CF1-Live and to share thoughts and ideas with the industry’s finest support agents, executives, and analysts. About Control-F1 Control-F1 is an innovator in eSupport software. The company’s vision of improving the customer experience has resulted in the market’s most comprehensive eSupport solution. Control-F1 empowers companies to deliver live and automated technical support via the Internet. Control-F1 enhances customer and employee satisfaction, increases customer acquisition and retention resulting in greater revenue, maximizes corporate productivity, and enhances helpdesk efficiency. Control-F1 has been recognized as an industry leader through a variety of prestigious awards; including the 2001 Product of the Year from Customer Interaction Solutions Magazine, the Users Choice Awards for 2000 and 2001, and the 2001 TMC Editors’ Choice Award. Editorial Contact: Deanna Blake Control-F1 403.270.2410 deannab@control-f1.com top of page |
|||