Calgary, Alberta - September 17, 2004 – Control-F1 Corporation (Company
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This is the second Control-F1 tool to win this award; based on products that demonstrate raw innovation, unique features, and significant contributions to improving customer interactions. Control-F1’s CF1-LIVE! product won a TMC Labs’ Innovation Award in 2001.
“Winning this award for the second time, with our next-generation support solution, reinforces Control-F1’s constant effort to improve the standard by which support delivery will be measured,” said Rohit Joshi, Vice President Marketing and Product Management. “We are honored that industry experts continue to recognize Control-F1 solutions.”
“SupportBridge 5.0 is clearly deserving of leadership status in the Customer Inter@ction Solutions sector of the contact center industry. We’re proud to reward their hard work with a TMC Labs Innovation Award this year,” said TMC President Rich Tehrani.
According to Tom Keating, CTO and TMC Labs Editorial Director at TMC, “The Innovation Awards exemplify the best and the most unique products and services that this industry has to offer. Control-F1 has demonstrated a commitment to quality and a commitment to the further development of the contact center industry through its SupportBridge 5.0 suite. Control-F1 deserves this great honor, and I look forward to seeing other innovative solutions from them as they continue to contribute to the future of the contact center marketplace.”
For more information on the TMC awards, go to http://www.tmcnet.com/cis/0904/labs.htm
For more information on Control-F1’s award winning solutions, go to http://www.tmcnet.com/cis/0904/labs2.htm
About Control-F1
Control-F1 is leading the Support Automation industry by providing a complete and automated support desk solution. Cost reduction through enhanced support operation efficiency, improved corporate productivity, increased customer acquisition and retention, as well as greater revenue potential are the benefits of Control-F1's products and services.
Control-F1's customers include AIG, Alberta Government, Blue Cross Blue Shield, Gateway, Hummingbird, IBM, Indiana University, New York Times, Novell, Ricoh, Siemens, South Carolina Department of Health and Human Services, TELUS Communications, Unisys, and Wipro. For more information, please visit www.control-f1.com.
About TMC
Since 1972, Technology Marketing Corporation (TMC) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC publishes two magazines: Customer Inter@ction Solutions and Internet Telephony , and the online publications, WifiTelephony.com, The VoIP Developer Channel, Planet PDA Magazine and BiometriTech Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs, and provide factual and unbiased product reviews. TMC produces INTERNET TELEPHONY Conference & Expo, The VoIP Developer Conference™, Speech-World Conference, IP Contact Center Summit, WiMAXcon, and The Global Call Center Outsourcing Summit™. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.
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