Control-F1 Joins SSPA at “The Future of Support Services” Conference in Savannah, Georgia, Sept 29-Oct. 1, 2003(email this article)

Calgary, Alberta – September 17, 2003 – Control-F1 (Company Profile, Past Stories, Case Studies), a leading eSupport software company, will be a participant at the SSPA Conference, “The Future of Support Services”, to be held September 29 to October 1st in Savannah, Georgia.

Control-F1 will demonstrate its premier eSupport solution, CF1-LIVE! at booth #222. Learn how CF1-LIVE! can reduce costs, improve corporate productivity, enhance support operation efficiency, increase customer acquisition and retention, generate greater revenue potential, and enhance customer satisfaction.

The SSPA Conference at Savannah is “the” event where the future of the Service and Support industry comes together in a fusion of visionary key note addresses, vibrant tracks and workshops, interactive forums, fun networking events, informative exhibits and a special dinner featuring the SSPA STAR Award winners -- all in the heart of America's most magical city, Savannah Georgia.

Attendees of the SSPA Conference in Savannah will obtain the necessary tools and knowledge to effectively deliver technical service and support. For more information, visit http://www.sspaconferences.com/savannah/.

About Control-F1
Control-F1 is a leading eSupport software company, providing powerful support solutions for today’s help desk environments. Enterprise organizations use Control-F1’s premier eSupport solution, CF1-LIVE!, to deliver live and automated technical support remotely, thereby streamlining their support operation for customers, partners, and employees.

CF1-LIVE! includes a comprehensive, fully integrated set of tools, including collaboration, diagnostic, remote control, support automation, and repair functions. Clients using CF1-LIVE! benefit from improved first contact resolution rates, decreased incident resolution times, and fewer desk side visits. This leads to greater end user productivity and increased overall customer satisfaction.

The bottom line for organizations is reduced costs, improved corporate productivity, enhanced support operation efficiency, increased customer acquisition and retention, as well as greater revenue potential. By employing Control-F1’s Professional Services with CF1-LIVE!, ROI is achieved at a faster rate than other products within the same class.

Control-F1's customers include AIG, Alberta Government, Blue Cross Blue Shield, Gateway, Hummingbird, IBM, Indiana University, MetLife, Novell, Ricoh, Siemens, South Carolina Department of Health and Human Services, TELUS Communications, Unisys, Wipro, and more!

For additional information, please visit www.control-f1.com.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 22,000 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.  

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more.

For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.