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DependableIT Chooses Control-F1 to Meet Need for eSupport OfferingToday, Control-F1 announced that DependableIT, a leading provider of on-site, telephone based, and web based technical support to mid sized businesses, has chosen Control-F1’s ‘live, assisted, web based’ technical support solution as the eSupport component of their full technical support offering.DependableIT selected Control-F1 over other eSupport vendors based on Control-F1’s comprehensive set of diagnostic and remote repair capabilities. DependableIT is offering eSupport as an integral part of their technical support offering. The offering combines the technical know-how of their qualified Customer Care analysts with live chat, advanced diagnostic and repair capabilities, and 24 x 7 service. “This is something that our customers have been asking for,” said John Rishworth, Director of Marketing, DependeableIT. “The first ten minutes of any technical support call is usually taken up by identifying the operating system and figuring out what’s installed. This is down time for the client. By using Control-F1, we can eliminate this ten minutes. We can see everything that’s on the PC. That allows us to provide better service, while reducing costs, and that interests all of my customers”. Control-F1 is an extensive set of Internet based communication, diagnostic, system management and collaborative tools which enables support technicians to provide assisted technical support through a web browser. “If the technical problem can be solved by using an eSupport solutions,” said Veer Gidwaney, CEO of Control-F1, “and if that keeps DependableIT from rolling out a truck, then everyone wins. We believe that sooner or later, all technology will be supported using an eSupport model. Along with higher productivity and lower costs, it also reduces the frustration level of the user. They can continue to surf the web or write e-mail while their computer is being fixed.” DependableIT has integrated Control-F1’s Support solution into their total service offering, including routing support calls to the pagers of their service technicians if they are temporarily disengaged from the network. About Control-F1. Control-F1 (www.control-F1.com) is an ASP eSupport company which designs, markets and hosts technical support delivery solutions for mission critical software vendors, technology value-added resellers, outsourced support providers and centralized corporate help desks. Control-F1 empowers companies with the ability to provide 'live, assisted, web-based' technical support anytime, anywhere. With this technology, companies can deliver a superior service experience while decreasing the cost of support. Clients can use Control-F1’s flagship CF1Live web site to brand, host and rent an assisted eSupport Portal. About DependableIT. DependableIT (www.dependableit.com) provides customers with web-based solutions and services in order to take advantage of what today's cutting edge technologies have to offer. Both on-site and remotely, DependableIT has user-friendly, cost-effective and value-added solutions and services that individuals and businesses can depend on.They deliver on our promises by offering a full range of products and services that meet these requirements. Editorial Contact: Marsha Connor Control-F1 403 270 2409 marsha@control-f1 top of page |
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