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TELUS Corporation Selects CF1-Live for Remote Support TechnologyControl-F1's eSupport Solution To Be Used To Deliver Technical SupportCalgary, Alberta - September 3, 2002– Control-F1™, the eSupport software company, today announced that TELUS Corporation (TSE: T, T.A; NYSE: TU), one of Canada’s leading information technology providers of telecommunications, data, and Internet products and services, has chosen CF1-Live to expand its service and support offering. TELUS will be utilizing CF1-Live to deliver remote technical support to both internal employees and external customers.For their external customers, CF1-Live enables TELUS’s support agents to remotely connect to any desktop or server, at any location, in order to resolve problems faster. CF1-Live will be an integral part of the TELUS Managed WorkPlaceä solutions—a suite of nationwide, end-to-end IT services for small to medium-size businesses. By incorporating CF1-Live into the solution, TELUS expects to increase customer satisfaction and establish a distinct competitive advantage in the marketplace. CF1-Live will also be used to help TELUS’s internal employee helpdesk deliver fast, reliable and accurate support with the goal of enhancing employee productivity and satisfaction. Downtime due to technical issues presents a strain on any organization; minimizing that downtime is possible through the use of the CF1-Live solution. Employees are able to continue to work while the support agent performs the diagnosis and repair of the problem in the background using CF1-Live’s powerful capabilities. “We wanted a solution that would allow us to deliver exceptional service to our customers while scaling to accommodate our growing business. We chose to work with Control-F1 because of its experience, expertise, and reputation in the eSupport market. We believe that working with ControlF1 will help us to achieve our mandate to continuously improve the world-class support and service we provide our customers and employees,” says Greg Bratton, director of Process & Standards, TELUS Managed Technology Solutions. CF1-Live is the most comprehensive eSupport solution in the market today. An extensive set of collaboration, diagnostic, repair, and support automation tools are combined to create an award winning eSupport solution. Regardless of the complexity of the issue, CF1-Live empowers support agents with the tools necessary to deliver advanced technical support. Increased satisfaction, improvements in productivity, and rapid return on investment, are just some of the benefits that can be achieved through the use of CF1-Live. About Control-F1 Control-F1 is an innovator in eSupport software. The company’s vision of improving the customer experience has resulted in the market’s most comprehensive eSupport solution. Control-F1 empowers companies to deliver live and automated technical support via the Internet. Control-F1 enhances customer and employee satisfaction, increases customer acquisition and retention resulting in greater revenue, maximizes corporate productivity, and enhances helpdesk efficiency. Control-F1 has been recognized as an industry leader through a variety of prestigious awards; including the 2001 Product of the Year from Customer Interaction Solutions Magazine, the Users Choice Awards for 2000 and 2001, and the 2001 TMC Editors’ Choice Award. Please visit www.control-f1.com more information. About TELUS Corporation TELUS Corporation (TSE: T, T.A; NYSE: TU) is one of Canada’s leading information technology providers with a full range of telecommunications products and services that connect Canadians to the world. The company is the leading service provider in Western Canada and provides data, Internet Protocol, voice and wireless services to Central and Eastern Canada. For more information about TELUS, visit www.telus.com. Editorial Contact: Deanna Blake Control-F1 403.270.2410 deannab@control-f1.com top of page |
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