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Column Business Systems Becomes Control-F1 Certified PartnereSupport Offering Added to Column's SolutionsCalgary, Alberta – August 30, 2001 – Control-F1, the eSupport software company, today announced that it has finalized a Certified Partner agreement with Column Business Systems, a leading provider of infrastructure management.Control-F1 is an eSupport software company that empowers helpdesks with the ability to deliver live technical support via the Internet. An extensive set of secure web-based Communication, Diagnostic, System Management and Desktop Sharing Tools equip support technicians to solve problems faster and more effectively. Column Business Systems understands and articulates the critical steps that successful companies must take in order to improve their strategic business processes. Control-F1 will be included as the eSupport component of Column’s solution, which aims at reducing customer and IT support costs while enhancing customer relationship management. “eSupport fulfills a portion of our corporate philosophy - to provide companies with the ability to reduce the cost of delivering support while enhancing their CRM initiatives,” said Tim Yario, President of Column Business Systems. “Partnering with Control-F1 fulfilled the other portion - working closely with innovative ‘best of breed’ software.” “As a Remedy partner, we were in the market for a complementary eSupport product to offer our clients,” added Yario. “The integration between Control-F1 and Remedy’s Action Request System is completely seamless. We are thrilled with the value Control-F1’s technology adds to our solutions.” “Improving customer relationships while reducing the cost to deliver technical support is the goal of any organization,” said Veer Gidwaney, CEO of Control-F1. “Column Business Systems’ experience at realizing this goal is exhibited through their effectual adoption of leading technologies. We are honored that they chose to partner with Control-F1.” AboutControl-F1 Control-F1 (www.control-f1.com) is an eSupport software company that empowers helpdesks with the ability to deliver live technical support via the Internet. An extensive set of secure web-based communication, diagnostic, system management and desktop sharing tools equip support technicians to solve problems faster and more effectively. The need to provide exceptional technical support has become a critical requirement in building customer relationships. Control-F1 helps enhance customer satisfaction and brand reputation, while decreasing the cost of support and increasing overall profitability. Editorial Contact: Deanna Blake Control-F1 403.270.2410 deannab@control-f1.com top of page |
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