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Control-F1 Named Best-in-Class Winner In The Third Annual Users Choice Awards Presented by Customer Support Management Magazine and RealMarketeSupport Solution Wins Award for Second YearControl-F1 has been named a Best-in-Class winner in The Third Annual Users Choice Awards, sponsored by Customer Support Management magazine and RealMarket. The company’s eSupport solution was entered in the category of Assisted Service Solutions.There were 132 product entries in a total of 32 categories, including: Customer Satisfaction Measurement Solutions, Online Customer Management Applications, Sales Automation Solutions, Integration/Implementation Services, and Knowledge Management Solutions. More than 6,000 end users evaluated this year’s product/service in order to determine the winners. “These awards were important to Control-F1 for two reasons,” said Veer Gidwaney, CEO of Control-F1. “First, our customers have publicly recognized the value that Control- F1 brings to their business in terms of higher customer satisfaction and increased efficiency. A further validation of Control-F1’s eSupport solution is that Tech24, a client of ours, was given the ‘Gold Award’ for Online Support Services.” Tech24 specializes in providing computer users worldwide with the ability to resolve their computer issues easily and effectively. Their online support services, which include Control-F1 eSupport, won the 'Gold Award' at the Users Choice Awards. Customer Support Management (www.customersupportmgmt.com), the magazine for optimizing the customer relationship, is the only enterprise-level solutions publication written exclusively for executives, directors and managers responsible for CRM, from the customer service and eService viewpoint. RealMarket provides fact-based market research for customer relationship management organizations, and publishes RealMarket Today! – The daily source for the latest breaking news in CRM, delivered directly to you via e-mail. Program Partners for the event are: Help Desk 2000, Call Center Network Group, Customer Support Consortium, Personalization Consortium, and Help Desk Institute. About Control-F1 Control-F1 is an eSupport software company that empowers helpdesks with the ability to deliver live technical support via the Internet. An extensive set of secure web-based communication, diagnostic, system management and desktop sharing tools equip support technicians to solve problems faster and more effectively. The need to provide exceptional technical support has become a critical requirement in building customer relationships. Control-F1 helps enhance customer satisfaction and brand reputation, while decreasing the cost of support and increasing overall profitability. Editorial Contact: Deanna Blake Control-F1 403.270.2410 deannab@control-f1.com top of page |
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