WESTFORD, Mass., 18th December, 2003 - Concerto Software (Company
Profile, Past
Stories, Case
Studies), Inc. (NASDAQ:
CRTO), a proven provider of customer interaction management (CIM)
solutions, today announced that Technology Marketing Corporation's (TMC)
Customer Inter@ction Solutions magazine recognised Concerto Software's
EnsemblePro unified CIM solution, as "Product of the Year." This marks the
second straight year that Concerto Software solutions have earned a Product
of the Year distinction from Customer Inter@ction Solutions, the premier
publication in the CRM, call centre and teleservices industry.
EnsemblePro is a complete, globalised multi-channel CIM solution that
brings a powerful superset of the best functionality from all of the
Concerto Software products together in a single unified platform. Designed
from the ground up to incorporate the broad multimedia functionality
required by today's contact centres - including ACD, predictive dialing,
IVR, email, Web chat and collaboration, universal queuing, recording and
reporting - EnsemblePro also offers the ability to connect with and add
value to existing contact centre point solutions. Available in English and
seven additional languages (Traditional Chinese, Simplified Chinese,
Japanese, French, German, Korean and Spanish), it has become much easier
for non-English speaking countries to utilise the solution, resulting in
more efficient, effective contact centre operations and enhanced customer
service.
"Concerto Software's EnsemblePro solution is a clear leader in the CIM
sector. We're proud to reward their hard work and innovation with a
Product of the Year Award for 2003," said Nadji Tehrani, chairman of TMC
and founder of Customer Inter@ction Solutions magazine.
"Concerto Software is delighted to be recognised by a group as prestigious
as TMC for our innovation and vision in bringing a globalised, unified CIM
solution to the contact centre market," said Ralph Breslauer, executive
vice president for sales and marketing at Concerto Software. "Companies
around the world look to EnsemblePro for its industry-leading inbound and
outbound customer interaction capabilities. This award validates our
success in delivering EnsemblePro to truly help businesses reduce the
complexity in their contact centres."
According to Customer Inter@ction Solutions' group editor-in-chief, Rich
Tehrani, EnsemblePro was selected because it demonstrates true innovation,
which is the hallmark of Product of the Year winners. "The Product of the
Year award is meant not only to honor the outstanding teams who developed
and manufactured the products on our winning list, but also to educate our
readers on the vast array of offerings in this market. Choosing the
winners was a difficult process, and the editorial team spent many hours
studying the applications they received from vendors, as well as looking
through materials we collected on our own over the past year." A full list
of Product of the Year winners will appear in the January 2004 issue of
Customer Inter@ction Solutions magazine.
About Concerto Software
Concerto Software provides contact center solutions that help companies
more effectively manage customer interactions via voice, fax, email and the
Web. More than 1,200 companies worldwide - including banks, service
bureaus, telecommunications firms, utilities and retailers - use Concerto
solutions to deliver superior customer service, and to successfully
acquire, retain and grow valuable customer relationships. Concerto Software
is headquartered in Westford, Massachusetts, with operations across North
America, Europe and Asia. For more information, visit www.concerto.com.
About TMC
Since 1972, Technology Marketing Corporation (TMC) has produced
industry-leading trade magazines and events focused on technology and
telecommunications. TMC publishes two magazines: Customer Inter@ction
Solutions and Internet Telephony , and two online publications, Planet PDA
Magazine and BiometriTech Magazine. TMC is also the first publisher to test
new products in its own on-site laboratories, TMC Labs, and provide factual
and unbiased product reviews. TMC also produces INTERNET TELEPHONY
Conference & Expo, Planet PDA: The Enterprise PDA Event and BiometriTech
Conference & Expo. TMCnet.com publishes more than 25 topical online
newsletters. For more information about TMC, visit its Web site at
www.tmcnet.com.
Note: Concerto Software and EnsemblePro are trademarks of Concerto
Software, Inc. All other trademarks are the property of their respective
owners.
In addition to historical information contained herein, this press release
contains forward-looking statements concerning future expected financial,
operating results, and product and marketing strategies. Forward-looking
statements in this release include, but are not limited to, estimates of
future business prospects or financial results and statements containing
the words "believe", "estimate", "project", "expect" or similar
expressions. Concerto Software's future actual results could differ
materially from the forward-looking statements discussed or implied herein
because of risks or uncertainties including, but not limited to, the
difficulty of integrating two complex businesses and their products,
failure to achieve the beneficial synergies expected from the transaction,
the potential for loss of key employees during the integration process, the
difficulty in the development, marketing or selling of the company's
solutions, risks associated with competition and competitive pricing
pressures, technological change, new product introduction and market
acceptance, stock price volatility, the ability of Concerto Software to
attract and retain key personnel, weakness in IT spending, weakness in the
contact center market, general economic conditions in the United States and
worldwide markets served by Concerto Software, terrorist activity, war or
general instability in the Asia Pacific Region and those other factors
discussed from time to time in Concerto Software's public reports filed
with the Securities and Exchange Commission, such as those discussed under
"Certain Factors That May Affect Future Results" in Concerto Software's
quarterly reports on Form 10-Q and annual report on Form 10-K. All
forward-looking statements and reasons why results might differ included in
this release are made as of the date hereof, and Concerto Software assumes
no obligation to update any such forward-looking statements or reasons why
results might differ.
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