Concerto Software Appoints New Vice President of Europe and Africa(email this article)

SLOUGH, England September, 16 2003 Concerto Software, Inc. (NASDAQ: CRTO), a proven provider of customer interaction management (CIM) solutions, announced the appointment of Peter Nicol as vice president of the company's European and African operations, to succeed Neil McMullan, who is retiring. In this role, Nicol is responsible for managing direct sales and distribution partners, marketing and professional services as well as for driving Concerto Software's expansion into new markets throughout the region.

"I'm delighted to be joining Concerto Software at this exciting point in its history," comments Peter Nicol. "With Concerto Software's internationalised EnsemblePro solution, I'm looking forward to working with the team and building on their success across the European and African region."

Nicol brings more than 15 years of international telecommunications experience to his position at Concerto Software. Prior to joining the company, Nicol was Director of Sales for EMEA at Proxim Corporation, a provider of wireless networking systems. Previously, he was Vice President and General Manager of EMEA for NMS Communications, where he was responsible for doubling revenue in the region. In addition, he has held management and senior sales positions with Newbridge Networks, CASE Communications and Thorn EMI Datatech.

About Concerto Software
Concerto Software, Inc. (NASDAQ: CRTO) is a proven and reliable provider of contact centre solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths ? including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular focus on the contact centre ? Concerto Software is a trusted partner to more than 1,200 companies across the globe. Concerto Software is headquartered in Westford, Massachusetts, with operations across North America, Europe and Asia. For more information, visit www.concerto.com.

Note: Concerto Software and EnsemblePro are trademarks of Concerto Software, Inc. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release contains forward-looking statements concerning future expected financial, operating results, and product and marketing strategies. Forward-looking statements in this release include, but are not limited to, estimates of future business prospects or financial results and statements containing the words "believe", "estimate", "project", "expect" or similar expressions. Concerto Software's future actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing or selling of the company's solutions, difficulty with the recruitment and training of additional partners, risks associated with competition and competitive pricing pressures, technological change, the risk of not releasing products on time, new product introduction and market acceptance, stock price volatility, the ability of Concerto Software to attract and retain key personnel, weakness in IT spending, weakness in the contact centre market, general economic conditions in the United States and worldwide markets served by Concerto Software, delays as a result of acts of terrorism, other geopolitical conflicts, or as a result of the SARS virus, regulatory changes, including restrictions placed on predictive dialling, telemarketing and web technologies and those other factors discussed from time to time in Concerto Software's public reports filed with the Securities and Exchange Commission, such as those discussed under "Certain Factors That May Affect Future Results" in Concerto Software's quarterly reports on Form 10-Q and annual report on Form 10-K. All forward-looking statements and reasons why results might differ included in this release are made as of the date hereof, and Concerto Software assumes no obligation to update any such forward-looking statements or reasons why results might differ.