Concerto Software Receives 2005 Innovation Award (email this article)

WESTFORD, Mass., Sept. 8, 2005 — Concerto Software (Company Profile, Past Stories, Case Studies), a leading provider of contact center solutions, today announced it has received a 2005 Innovation Award from Technology Marketing Corporation (TMC)’s TMC Labs division for its Concerto EnsemblePro solution.

“To consistently win this award for product innovation is a tremendous achievement for Concerto and we are pleased that TMC Labs recognizes Concerto EnsemblePro as one of the most innovative products of the year,” said Jim Foy, president and CEO of Concerto Software. “As the contact center industry continues to evolve, Concerto will maintain its focus on being at the forefront of product innovation to provide our customers with the solutions that will help them to achieve their collections, customer service and sales and telemarketing objectives.”

As the platform for Concerto Unified Edition, Concerto EnsemblePro is the industry's first complete contact center solution uniting inbound, outbound and blended multi-channel contact (voice, email, web and fax), while delivering queuing, routing, reporting and agent empowerment capabilities.

“The TMC Labs Innovation Awards are based solely on the uniqueness of the product and the pioneering efforts behind the creation of the Concerto EnsemblePro product and Concerto deserves this great honor for creating a ground-breaking contact center product,” said Tom Keating, CTO and TMC Labs editorial director. “I look forward to seeing other innovative solutions from Concerto as they continue to contribute to the future of the contact center industry.”

The Innovation Awards exemplify the best and the most unique products and services that this industry has to offer. As the founder of the contact center industry more than 30 years ago, Concerto is well known as the innovator of multiple contact center milestones including the first intelligent automatic call distributor (ACD) and the first predictive dialer. The TMC Labs 2005 Innovation Award highlights will be published in the October and November 2005 issues of Customer Interaction Solutions magazine.

Concerto has won three previous Innovation Awards from TMC. Most recently, in 2004, the company received the award for its Concerto Spectrum® ACD leveraging Cisco Call Manager product. TMC has also recognized the company with 2005, 2004 and 2002 CRM Excellence awards, Product of the Year awards in 2004, 2003 and 2002, as well as a 2002 Editors’ Choice Award.

About Concerto Software
Concerto Software, the founder of the contact center industry, is 100 percent focused on providing proven, innovative products and services that enable key business processes including customer service, collections, and sales and telemarketing for in-house and outsourced contact centers. Each day, companies around the globe conduct more than 50 million customer interactions using Concerto's flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact. Headquartered in Westford, Mass., Concerto has operations across the Americas, Europe and Asia Pacific. For more information, visit www.concerto.com.

Note: Concerto Software is a registered trademark of Concerto Software, Inc.; EnsemblePro is a trademark of Concerto Software. All other trademarks or tradenames are the property of their respective owners.