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Epicor and Corillian Align to Deliver Comprehensive Customer Support Solution to Financial Services IndustryFinancial Institution Customers to Benefit From Integration of Corillian's Banking Solutions With Epicor's Clientele Customer Support 8.0IRVINE, Calif. and PORTLAND, Ore., Nov. 25 /PRNewswire-FirstCall/ -- Epicor® Software Corporation (Nasdaq: EPIC - News), a leading provider of integrated enterprise, eBusiness and collaborative commerce software solutions, and Corillian Corporation (Nasdaq: CORI - News), a leading global provider of eFinance solutions, today announced an agreement to integrate Epicor's Clientele® Customer Support 8.0 with the Corillian Voyager platform to deliver a comprehensive call center solution that will be marketed to the financial services industry. The agreement enables Corillian to integrate Clientele Customer Support 8.0, a complete call management and problem resolution solution for supporting external customers, with its Corillian Voyager platform and Corillian Call Center application. The call center application will provide high-level functionality, scalability and reliability to financial institutions seeking to leverage the advantages of Web services within their call centers. The integrated solution will also give customer service representatives (CSRs) a comprehensive view of customer data, including balances, statements and transactional history, all with one single sign-on. This comprehensive view will allow CSRs to manage customer inquiries better, whether online via secure messages or e-mail or over the phone. Call center managers will also save money by reducing the unit cost per call and training time, while increasing the level of customer service. "One of Corillian's primary reasons for integrating Clientele Customer Support 8.0 with Corillian Voyager was the innovative architecture that provides a feature-rich, scalable and flexible call center solution," said John Hibbard, product line manager for CRM at Corillian Corporation. "As one of the first .NET-based platforms, Clientele Customer Support 8.0 delivers a wide array of customization and integration capabilities. These capabilities will provide financial institutions with an enterprise solution that integrates with financial records for enhanced customer service and a coherent customer experience across service channels." Clientele Customer Support 8.0, which was released in August 2002 as the first CRM solution built on the Microsoft .NET Platform, provides new levels of functionality with Web services, while maintaining quick and easy integration. The award-winning Clientele Customer Support 8.0 solution enables companies to offer more effective customer service, delivering powerful accessibility, extensibility and scalability. Employing native Web services and XML throughout, Clientele Customer Support 8.0 makes integration to external applications easier and faster, allowing for better interaction with existing and future hardware and software investments, including partner solutions such as Corillian Voyager. Corillian Voyager is a high-performance platform that enables the delivery of financial services to customers over the Internet by linking a financial institution's legacy host system and its consumers. Corillian Voyager can be deployed in-house or in a secure data center, and its open architecture design allows an institution to integrate emerging technologies quickly, and to customize and modify the presentation of its Internet financial services to its customers. Built on the Microsoft Windows 2000 Advanced Server and SQL Server 2000 platform, Corillian Voyager provides financial institutions with a scalable, robust enterprise solution that meets the growing demands of the eFinance industry. "Clientele Customer Support 8.0 is a natural partner solution for Corillian Voyager because it fully leverages the benefits of Web services, while maintaining the functionality, customization and ease of integration characteristics of the Clientele suite of CRM solutions," said Doug Berry, vice president and general manager of The Clientele Group. "The partnership is a testament to Epicor's tradition of delivering sophisticated and robust CRM solutions." About Corillian Corporation Based in Oregon, and with international offices in Europe and Asia, Corillian Corporation is an award-winning provider of eFinance-enabling software for the financial services industry. Built on the Microsoft Windows 2000 platform, Corillian applications support Internet banking, bill delivery and payment, wealth management, customer relationship management, campaign management, credit card access, enhanced data aggregation, personalization, small business transactions, check imaging and many other online functions. Corillian Voyager can be deployed on-site at the financial institution or in Corillian's data center. Corillian also offers Corillian Voyager SE, a subscription-based Web service that leverages Corillian Voyager technology in a hosted environment. Corillian technology also enables Open Financial Exchange (OFX) access by finance management software packages such as Quicken®, QuickBooks®, Microsoft® Money and Microsoft Money Explorer. For more information about Corillian Corporation, visit the company's Web site at http://www.corillian.com . About Epicor Software Corporation Epicor is a leading provider of integrated enterprise and eBusiness software solutions for midmarket companies around the world. Founded in 1984, Epicor has over 15,000 customers and delivers end-to-end, industry-specific solutions that enable companies to immediately improve business operations and build competitive advantage in today's Internet economy. Epicor's comprehensive suite of integrated software solutions for Customer Relationship Management, Financials, Manufacturing, Supply Chain Management, Professional Services Automation and Collaborative Commerce provide the scalability and flexibility to support long-term growth. Epicor's solutions are complemented by a full range of services, providing single point of accountability to promote rapid return on investment and low total cost of ownership, now and in the future. Epicor is headquartered in Irvine, California and has offices and affiliates around the world. For more information, visit the company's Web site at www.epicor.com . Epicor and Clientele are registered trademarks of Epicor Software Corporation. All other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation. Editorial Contact: Lisa Preuss Epicor Software Corporation 949-585-4235 lpreuss@epicor.com top of page |
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