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Clientele Help Desk 7.0's New Microsoft Integration and Enhanced Call Management Features Help Improve Corporate Productivity

IRVINE, Calif., November 2, 1999 — Epicor Software Corporation (NASDAQ: EPIC), the largest provider of enterprise business performance software exclusively for midmarket companies, today announced the availability of Clientele Help Desk 7.0, designed to enhance the productivity of midmarket companies. Clientele Help Desk is Epicor's award-winning software that provides internal help desks and technical support departments with the resources necessary to gather, organize, track and share information about their assets to better support users. Help Desk 7.0 boasts new enhancements such as Microsoft SMS integration, which enables administrators to better manage the allocation of assets, and improved call management and training features, allowing users to more effectively track call activity.

Help Desk 7.0 is part of Clientele's suite of products for customer relationship management, including sales and marketing and customer support, designed exclusively for midmarket companies. Clientele products are designed to meet the needs of midmarket companies while still remaining affordable. Clientele Help Desk was designed to integrate seamlessly and affordably into help desk and technical support departments that want to free their users from technology down times by providing detailed call, asset and knowledge management, and by complete tracking of user profiles.

"In order to cut expenses and remain competitive, companies must constantly look for smarter, better ways to manage their help desks," said Tony Haber, product marketing manager for Epicor. "Help Desk 7.0 blends the right ingredients to give midmarket companies the tools they need to improve internal support and drive a more productive IT environment."

Help Desk 7.0 Enhancements
Among the many enhancements to Help Desk 7.0 are integration with Microsoft SMS 2.0, which enables administrators to better manage the allocation of assets and a new Quick calls feature allowing help desk representatives to improve workload metrics ensuring that certain calls are answered promptly. In addition, Help Desk 7.0 allows mass call reassignment, change request management, enhanced training management and preventative maintenance scheduling. These new features along with the already robust product offering allow Epicor's customers to focus on their job rather than complex tools.

Another add-on feature available with Help Desk 7.0 is PVCS Tracker Gateway, the leading defect-tracking tool on the market with a large install base in IT organizations and the high-tech industry. The PVCS Tracker Gateway eases communication between support and development organizations. It automatically pushes information regarding defects identified by customers from support organizations to development groups, and it pulls information back from development to support regarding the resolution of those defects.

Pricing and Availability
Clientele Help Desk is currently available and is priced for midmarket companies. Concurrent user licenses are priced at $1,600 per concurrent user. This price also includes both the Microsoft SMS Integration and Clientele Conductor, a workflow automation tool that can handle both escalations and routine tasks, freeing technicians to concentrate on solving problems. The PVCS Integration is sold as a separate module for $5,000.

About Epicor Software Corporation
Epicor, the company formed by the merger of Platinum Software and DataWorks, is the only enterprise software supplier focused exclusively on the real-world requirements of midmarket companies. Epicor delivers business performance solutions that enable companies to automate on their own terms and outperform their competition by capitalizing on customer relationships, minimizing the risks and upheaval of conventional enterprise resource planning (ERP) systems.

Founded in 1984, Epicor is ranked among the industry's ten largest enterprise business solutions by industry analysts, with more than 10,000 enterprise customers worldwide. Epicor is headquartered in Irvine, California and employs over 1,600 employees globally. More information about Epicor, its products and services is available at www.epicor.com.

Epicor is a trademark of Epicor Software Corporation and Clientele is a registered trademark of Epicor Software Corporation. Platinum is a registered trademark of PLATINUM technology International, Inc. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Editorial Contact:
Sari Gallagher
Epicor Software Corporation
949/585-4268
sgallagher@epicor.com

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