Epicor to Present at the DCI HelpDesk Professional's Conference (email this article)

LOS ANGELES, (DCI HelpDesk Conference and Expo), Oct. 14 /PRNewswire/ -- Epicor (Company Profile, Past Stories, Case Studies) Software Corporation (Nasdaq: EPIC - News), a leading provider of integrated enterprise software solutions for midmarket companies, announced today its participation as a presenter at the DCI HelpDesk Professional's Conference at the Century Plaza Hotel in Los Angeles. The conference is designed for professionals who are ready to take their service and support efforts to the next level of extraordinary service.
(Logo: http://www.newscom.com/cgi-bin/prnh/19990503/LAM021 )
The case study session will be co-presented with Epicor customer US Airways Federal Credit Union, and will detail their use of Clientele HelpDesk, Epicor's complete solution for managing IT issues quickly and efficiently. Clientele HelpDesk provides essential tools for internal IT support, including knowledge management, detailed asset management and tracking of user data.

In creating an online banking venue for its members, US Airways Federal Credit Union formed its Electronic Services Department to manage all member requests and issues about the online banking tools. In preparation for rolling out their online services, the Department determined that it needed a software solution that could effectively track all member issues related to the site. They found what they were looking for in Clientele HelpDesk.

    Session Information
    Title: Case Study: US Airways Federal Credit Union: Managing On-line IS
    Time: 10:00 a.m. to 10:50 a.m. PDT
    Date: Tuesday, October 14, 2003
    Location: Century Plaza Hotel, Los Angeles


About Epicor Software Corporation

Epicor is a leading provider of integrated enterprise software solutions for midmarket companies around the world. Founded in 1984, Epicor has over 15,000 customers and delivers end-to-end, industry-specific solutions that enable companies to immediately improve business operations and build competitive advantage in today's Internet economy. Epicor's comprehensive suite of integrated software solutions for Customer Relationship Management, Financials, Manufacturing, Supply Chain Management, Professional Services Automation and Collaborative Commerce provide the scalability and flexibility to support long-term growth. Epicor's solutions are complemented by a full range of services, providing single point of accountability to promote rapid return on investment and low total cost of ownership, now and in the future. Epicor is headquartered in Irvine, California and has offices and affiliates around the world. For more information, visit the company's Web site at www.epicor.com.

Epicor and Clientele are registered trademarks of Epicor Software Corporation. All other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.