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Epicor Earns Prestigious TMC Labs Innovation AwardClientele Customer Support 8.0 Chosen as Most Innovative Product for Its Utilization of Web Services TechnologyIRVINE, Calif., Sept. 11 /PRNewswire-FirstCall/ -- Technology Marketing Corporation (TMC), publisher of Customer Inter@ction Solutions magazine, has honored Epicor® Software Corporation (Nasdaq: EPIC - News), a leading provider of integrated enterprise, eBusiness and collaborative commerce software solutions for midmarket companies, and its Clientele Customer Support 8.0® solution with the 2002 TMC Labs Innovation Award. As previously announced by Epicor, Clientele Customer Support 8.0 is the first generally available CRM application architected on the Microsoft .NET Platform.The TMC Labs Innovation Award, the most prestigious honor presented by the publisher, recognizes products that demonstrate raw innovation, unique features and significant contributions to improving customer interactions. Clientele Customer Support 8.0 provides companies a robust way to provide customer service by utilizing the .NET architecture that delivers powerful accessibility, extensibility and integration. According to TMC Labs, the selection criteria for the award was based not only on innovation, but also on products that will improve customer service and lead to a bottom- line ROI that even the most cost-cutting and stringent CFO will be hard-pressed to ignore. Selected from more than 200 entries, Epicor's Customer Support solution was chosen by TMC's staff of engineers who acquire, install, evaluate and relay the advantages and pitfalls of the latest hardware and software in various high technology markets. "TMC Labs created the Innovation Award program to help our readers sort through the vast proliferation of new products and services in the market to highlight solutions that stand out in the industry," said Tom Keating, vice president and chief technology officer at TMC Labs. "Clientele Customer Support 8.0 is a clear example of next-generation technology, and therefore is one of the few selected for the TMC Labs Innovation Award." Building a Winning Streak Earlier this year, Clientele Customer Support 8.0 was selected by TMC as an Editor's Choice, highlighting the solution's ease and speed of use and Epicor's success in delivering a flexible and effective product to the small to medium sized enterprise. TMC also awarded Epicor the CRM Excellence Award for bringing customers quantifiable results with its Clientele CRM solution. The award honors the best and the brightest customer relationship management products and services, as demonstrated through the benefits experienced by customers. "Winning the TMC Labs Innovation Award reinforces Epicor's track record for delivering the most robust, functional and intuitive CRM solutions to customers," said Doug Berry, vice president and general manager of Epicor's Clientele Group. "We are especially honored by the recognition TMC has bestowed on our Clientele Customer Support 8.0 solution." About Epicor Software Corporation Epicor is a leading provider of integrated enterprise and eBusiness software solutions for midmarket companies around the world. Founded in 1984, Epicor has over 15,000 customers and delivers end-to-end, industry-specific solutions that enable companies to immediately improve business operations and build competitive advantage in today's Internet economy. Epicor's comprehensive suite of integrated software solutions for Customer Relationship Management, Financials, Manufacturing, Supply Chain Management, Professional Services Automation and Collaborative Commerce provide the scalability and flexibility to support long-term growth. Epicor's solutions are complemented by a full range of services, providing single point of accountability to promote rapid return on investment and low total cost of ownership, now and in the future. Epicor is headquartered in Irvine, California and has offices and affiliates around the world. For more information, visit the company's Web site at www.epicor.com . Epicor and Clientele are registered trademarks of Epicor Software Corporation. All other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation. SOURCE: Epicor Software Corporation Editorial Contact: Lisa A. Preuss Epicor 949-585-4235 lpreuss@epicor.com top of page |
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