IRVINE, Calif., Sept. 3 /PRNewswire-FirstCall/ -- Epicor (Company
Profile, Past
Stories, Case
Studies)Software Corporation (Nasdaq: EPIC - News), a leading provider of integrated enterprise, eBusiness and collaborative commerce software solutions
for midmarket companies, today announced that its customer Viewpoint Construction Software (Viewpoint) has been named a finalist in the 2003 Gartner CRM Excellence
Awards in the small to mid-sized enterprise category. Viewpoint was chosen for demonstrating excellence in its implementation of Clientele CRM, Epicor's integrated
customer relationship management suite that enables small and midmarket companies to manage the entire customer lifecycle.
Viewpoint, a provider of accounting, operations and project management software to the construction industry, is one of three finalists chosen for this honor. A review team of
Gartner analysts evaluated and rated the entries, judging participants on their project's performance in regards to each of Gartner's, Eight Building Blocks of CRM
Excellence: CRM vision, CRM strategy, customer experience, organizational collaboration, CRM processes, CRM information management, CRM technology and CRM
metrics.
According to Rob Humphreys, application development manager for Viewpoint, Clientele plays an integral role in the company's CRM success. "Clientele provides us
with a single-source for customer information," said Humphreys. "Before, departments couldn't share information electronically with other departments. Since we
installed Clientele, every department has access to the same common pool of information, resulting in better customer service."
Planning for Successful CRM
An Epicor customer for more than eight years, Viewpoint sought to employ a cohesive CRM strategy, centered around the succinct flow of customer and product information
from department to department. After 27 years of providing accounting, operations and project management software to the construction industry, Viewpoint understands the
advantages of building on top of a strong foundation and aimed to reflect that vision in its CRM implementation.
Since implementing Clientele CRM, Viewpoint is tracking more customers with better information in less time. Response to customer calls is quicker and more
personalized. Additionally, because critical information is captured conveniently in Clientele, product planning is targeted and proactive. Current customer data is shared
across the organization, resulting in better customer service.
"We are honored that Viewpoint has earned this honor for its success in implementing Clientele," said Doug Berry, vice president and general manager for
Epicor's Clientele Group. "Viewpoint's CRM story is a strong example of how to effectively leverage CRM technologies to complement business rules and in turn, drive
efficiency in customer-facing processes."
Finalists to Present at CRM Summit
As a finalist, Viewpoint will speak at the 5th Annual Gartner CRM Summit in Los Angeles on September 8-10, 2003. Humphreys will present Viewpoint's CRM story at the
conference, which gathers leading industry experts to provide attendees with the latest strategic insights, as well as actionable implementation best practices for leveraging
technology to foster more customer-centric processes and enhance competitive advantage. Audience members will provide input on the final award selection, and the winner
will be announced at a reception held in conjunction with the conference on Tuesday, September 9.
About Epicor Software Corporation
Epicor is a leading provider of integrated enterprise and eBusiness software solutions for midmarket companies around the world. Founded in 1984, Epicor has over 15,000
customers and delivers end-to-end, industry-specific solutions that enable companies to immediately improve business operations and build competitive advantage in today's
Internet economy. Epicor's comprehensive suite of integrated software solutions for Customer Relationship Management, Financials, Manufacturing, Supply Chain
Management, Professional Services Automation and Collaborative Commerce provide the scalability and flexibility to support long-term growth. Epicor's solutions are
complemented by a full range of services, providing single point of accountability to promote rapid return on investment and low total cost of ownership, now and in the future.
Epicor is headquartered in Irvine, California and has offices and affiliates around the world. For more information, visit the company's Web site at www.epicor.com .
Epicor and Clientele are registered trademarks of Epicor Software Corporation. All other trademarks referenced are the property of their respective owners. The product and
service offerings depicted in this document are produced by Epicor Software Corporation.
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