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Epicor Ships the First CRM Application Architected on Microsoft .NETClientele Customer Support 8.0 Leverages Benefits of Web Services Architecture, Providing New Levels of Functionality and Low Total Cost of OwnershipIRVINE, Calif., September 3, 2002 — Epicor® Software Corporation (NASDAQ: EPIC), a leading provider of integrated enterprise, eBusiness and collaborative commerce software solutions for midmarket companies, today announced the immediate availability of Clientele Customer Support 8.0 which delivers new levels of scalability, reliability and integration capabilities. Completely architected on the Microsoft .NET Platform, Clientele Customer Support 8.0 is the first application in the Clientele CRM.NET Suite available to customers. Fujitsu PC Corporation, a wholly-owned subsidiary of Fujitsu Limited (TSE: 6702) and leading provider of ultra-mobile computing solutions, recognizes the advantages of the native extensible markup language (XML) Web services inherent in Clientele Customer Support 8.0. “We are very excited about the delivery of Clientele Customer Support 8.0,” said Michael Boyd, IT technical project manager with Fujitsu PC Corporation. “Clientele’s new .NET architecture will allow us to better integrate with our back office solutions, and will help us offer more enhanced B2B solutions to our customers.” Clientele Customer Support 8.0 enables companies to offer more effective customer service by exploiting the benefits of the Microsoft .NET architecture, delivering powerful accessibility, extensibility and integration. Employing native Web services and XML throughout, Clientele Customer Support 8.0 makes integration to external applications easier and faster than ever before, allowing companies better interaction with partners, customers and suppliers. Clientele Customer Support 8.0 can be quickly and easily customized to meet unique business practices and requirements. By employing Microsoft Visual Studio .NET as its single, standard customization tool, Clientele Customer Support 8.0 minimizes proprietary development learning curves. In addition, the .NET-based architecture boasts an enhanced customization model allowing customizations to be isolated from source code, so future upgrades and migrations do not overwrite custom changes. "Epicor is one of the first available CRM solutions completely architected on the Microsoft .NET Platform," said Gary Lemke, president of RealMarket Research. "As increasing numbers of small to mid-size businesses plan to move towards the .NET architecture and solutions delivered as Web services, CRM vendors like Epicor are paving the way to meet the growing demand." Recognized for Excellence and Innovation The Technology Marketing Corporation (TMC), publisher of Customer Interaction Solutions magazine selected Clientele Customer Support 8.0 as an Editor’s Choice, highlighting the solution’s ease and speed of use and Epicor’s success in delivering a flexible and effective product to the small to medium sized enterprise. “We’re pleased to deliver Clientele Customer Support 8.0 to our customers, a product that already has achieved recognition in the industry for its innovation and performance as a robust CRM solution,” said Doug Berry, vice president and general manager of Epicor’s Clientele Group. “We look forward extending the innovation and excellence as we roll out additional solutions to our customers from the Clientele CRM.NET Suite.” Contributing to the Bottom Line Building on Epicor’s more that 10 years of functionality and technical expertise in delivering award-winning customer support solutions, Clientele Customer Support 8.0 provides customers with a new Web services-based version of a proven solution. Clientele Customer Support 8.0 delivers anytime, anywhere access to support professionals, and enables more effective communications with customers, which translates into stronger customer relationships and typically increased sales. Clientele Customer Support 8.0 also boasts a lower total cost of ownership. With its scalability and modular structure, Clientele Customer Support 8.0 protects the investment in existing assets and allows for integration with future hardware and software purchases. Utilizing Web services technology, Clientele Customer Support 8.0 also allows for customizations and new product releases to be automatically deployed to the client from a central server, saving valuable time for IT administrators. And, Clientele Customer Support 8.0 delivers high levels of stability, which virtually eliminates expensive downtime. Availability and Pricing Clientele Customer Support 8.0 is available immediately in North America, the United Kingdom and Australia, as well as select countries in the Asia Pacific region. Existing customers on maintenance will receive the upgrade software at no charge. Standard List Pricing starts at $1500 per user with quantity discounts available. About Epicor Software Corporation Epicor is a leading provider of integrated enterprise and eBusiness software solutions for midmarket companies around the world. Founded in 1984, Epicor has over 15,000 customers and delivers end-to-end, industry-specific solutions that enable companies to immediately improve business operations and build competitive advantage in today’s Internet economy. Epicor’s comprehensive suite of integrated software solutions for Customer Relationship Management, Financials, Manufacturing, Supply Chain Management, Professional Services Automation and Collaborative Commerce provide the scalability and flexibility to support long-term growth. Epicor’s solutions are complemented by a full range of services, providing single point of accountability to promote rapid return on investment and low total cost of ownership, now and in the future. Epicor is headquartered in Irvine, California and has offices and affiliates around the world. For more information, visit the company’s Web site at www.epicor.com. Epicor is a registered trademark, and Clientele is a trademark of Epicor Software Corporation. All other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation. Editorial Contact: Lisa A. Preuss Epicor 949-585-4235 lpreuss@epicor.com top of page |
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