IRVINE, Calif., July 30 /PRNewswire-FirstCall/ -- Technology Marketing Corporation (TMC), publisher of Customer Inter@ction Solutions magazine, has selected Epicor
Software Corporation (Nasdaq: EPIC - News) (Company
Profile, Past
Stories, Case
Studies), a leading provider of integrated enterprise software solutions for midmarket companies, and its Clientele CRM (customer relationship management)
solution as a winner of the Fourth Annual CRM Excellence Awards. Epicor, a three-time recipient of the CRM Excellence Award, was chosen for improving business
operation and delivering quantifiable results to its customers.
"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM
partners to their customers and clients," said Nadji Tehrani, chairman and chief executive officer of Technology Marketing Corporation. "Epicor has demonstrated
to the editors of Customer Inter@ction Solutions that their products and services have substantially improved the processes of their client's businesses by streamlining and
facilitating the flow of information needed for companies to retain their most precious asset: their customers."
Clientele CRM is an integrated customer relationship management suite that enables small and midmarket companies to manage the entire customer lifecycle. Clientele's
ease of use, comprehensive functionality and ability to unite departments through one source of information enables improved customer retention, shorter sales cycles and
overall enhanced business performance.
Building a Winning Streak
Receipt of the CRM Excellence Award marks the third award win for Clientele in 2003. Earlier this year, Clientele CRM was chosen as Best Global CRM Solution in the
ContactCenterWorld.com Readers' Choice Awards and Clientele Self-Service Portal defeated salesforce.com and MySAP to win the eWeek eXcellence Award in the best
customer and supplier management category. Clientele was also selected as a finalist for the best business productivity solution in the 2003 Network Computing Well-
Connected Awards.
"With more than ten years of CRM experience and over 3,000 CRM customers, Epicor is committed to delivering robust solutions to real business problems,"
said Doug Berry, vice president and general manager of Epicor's Clientele Group. "We are honored to be acknowledged by TMC and Customer Inter@ction Solutions
for our accomplishments in providing our customers with powerful CRM solutions that deliver a quick return on investment and low total cost of ownership."
Epicor and Clientele CRM are featured in a winners profile in the July 2003 issue of Customer Inter@ction Solutions.
About Epicor Software Corporation
Epicor is a leading provider of integrated enterprise and eBusiness software solutions for midmarket companies around the world. Founded in 1984, Epicor has over 15,000
customers and delivers end-to-end, industry-specific solutions that enable companies to immediately improve business operations and build competitive advantage in today's
Internet economy. Epicor's comprehensive suite of integrated software solutions for Customer Relationship Management, Financials, Manufacturing, Supply Chain
Management, Professional Services Automation and Collaborative Commerce provide the scalability and flexibility to support long-term growth. Epicor's solutions are
complemented by a full range of services, providing single point of accountability to promote rapid return on investment and low total cost of ownership, now and in the future.
Epicor is headquartered in Irvine, California and has offices and affiliates around the world. For more information, visit the company's Web site at www.epicor.com .
Epicor and Clientele are registered trademarks of Epicor Software Corporation. All other trademarks referenced are the property of their respective owners. The product and
service offerings depicted in this document are produced by Epicor Software Corporation.
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