Burlington, Mass. – September 13th, 2005 – ClickSoftware Technologies Ltd (Company
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Studies) (NasdaqSC: CKSW), the leading provider of workforce and service optimization solutions, today announced that Badenova, a partly owned subsidiary of Thüga AG, has selected ClickSoftware’s ClickSchedule solution to optimize scheduling within Badenova’s service operations.
Badenova, whose private minority shareholder (48 percent), Thüga AG, is a 98 percent subsidiary of Germany’s largest energy company, E.ON AG, is a multi-utility provider in southern Germany. As such, there are a number of job types that Badenova’s 210 technicians need to be scheduled to do. To manage this scheduling process more efficiently, Badenova is implementing a software application designed to help its dispatchers make the best decisions possible in the moment of scheduling.
At the same time, Badenova has centralized a previously decentralized dispatching process, thereby gaining further efficiency benefits. Centralization can only be achieved, however, with the appropriate supporting software, such as ClickSoftware’s ClickSchedule product.
“Our dispatchers are quite adept at their jobs,” said Matthias Nikolay, board member at Badenova, “but the fact is that scheduling can be a high-pressure job that can lead to suboptimal decisions and higher costs. ClickSoftware’s solution will enable our dispatchers to more consistently schedule the most appropriate technician for a job, which will greatly improve our customer service, as well as give us greater control over our costs. In addition, the solution will make us much more efficient.”
“Also, the flexibility inherent in ClickSchedule’s design enables us to use a phased approach to our implementation of certain capabilities, which will help us in the long run with change management.”
ClickSchedule’s optimization capabilities take into consideration numerous company-defined criteria—including type of job, available technicians, technician skill sets, distance between technician jobs, etc.—when aiding dispatchers in their scheduling decisions. In its initial implementation, installed in late November 2004 and live in January 2005, Badenova did not enable ClickSchedule’s automated components. Automation will be added to the solution in phase two of the implementation in January 2006.
The ClickSchedule solution was purchased, together with the SAP certified R/3 Adaptor, by Badenova from Wessendorf Software and Consulting GmbH, an SAP software partner and ClickSoftware reseller headquartered in Berlin, Germany.
“We have been optimizing scheduling in the utilities industry for many years, and we have seen what benefits the adoption of scheduling optimization can bring to a company like Badenova,” said Professor Moshe BenBassat, founder and CEO of ClickSoftware. “Badenova’s decision to optimize its service scheduling is a testimony to the company’s dedication to both customer service and cost management.”
About ClickSoftware
ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware’s ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, Mass., and Israel, with offices in North America, Europe, and Asia Pacific.
For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit www.clicksoftware.com.
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