Christian Children’s Fund Chooses Cincom Socrates Solution (email this article)

CINCINNATI, Ohio - October 13, 2005 - Christian Children’s Fund (CCF) has chosen Cincom’s Socrates® Call Center Advisor (Company Profile, Past Stories, Case Studies) solution to help improve the accuracy and messaging of its call center personnel, offering quick, standardized, and complete information..

Cincom Intelligent Business Applications Cincom’s Intelligent Business Applications group and CCF worked together to identify a solution where the call center agent is guided through a minimum number of relevant questions to be asked of the caller. The vital information is then accurately entered in the system. This ensures that accurate and positive data is received and inputted, creating satisfaction on both ends of the call.

Precise and Positive
Along with delivering a precise and positive message, CCF expects to achieve the following with the Socrates Call Center Advisor solution:

An increase in donor retention rate, adding a significant amount to working capital Improved compliance levels Error-free information input Decrease in training time Ten percent reduction in training costs

About the Christian Children's Fund
CCF is an international child development organization that works in 32 countries, assisting approximately 7.6 million children and family members regardless of race or creed. CCF has been working in Indonesia since 1973 assisting more than 161,500 children and family members yearly, and in India since 1951, assisting more than 500,000 children and family members.

About Cincom For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes. Cincom specializes in the five areas of business where simplification brings the greatest value to managers who want to grow revenue, control costs, minimize risk, and achieve rapid ROI better than their competitors.

Cincom serves thousands of clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Messier-Dowty, Siemens, Rockwell Automation and Trane.