Cincom’s Synchrony Named Best of Show at Call Center Demo & Conference - Orlando (email this article)

CINCINNATI, Ohio -- July 19, 2006 -- Cincom Systems' Synchrony(TM) (Company Profile, Past Stories, Case Studies) (www.cincom.com/synchrony) customer experience management solution continues its run of success by winning the Best of Show Award at the Call Center Demo & Conference – Orlando.

"The Best of Show Award is presented to companies that participated in the Call Center Demo & Conference and demonstrated superior innovation, dedication and pursuit of excellence in providing products and services for the ever-growing call center market," said Ruthann Fisher, Director of the International Customer Management Institute (ICMI) that organizes the event.

ICMI and Call Center Magazine editors praised Synchrony's administrator module, Synchrony Central, which is a "command center" that provides quick access to all of the configuration tools, monitors and reports from a single desktop, through a single sign-on.

"Call centers have begun to devote more attention to simplifying agents' desktops. But the more call center managers continue to broaden their oversight of how their companies assist customers, the more managers need to streamline what they view on their desktops, too. Enter Cincom’s Synchrony Central," wrote Call Center Magazine editors.

This is Synchrony's sixth product award in three years. Visit www.cincom.com/synchronyawards to read more about Synchrony's product success.

About Cincom Synchrony
Cincom Synchrony simplifies the complexities of today's contact center to enhance the customer's experience, while simultaneously optimizing agent and operational efficiency, and driving better decision-making. By uniting multiple applications, systems and resources into an intelligent agent desktop, along with multi-channel interaction management, Synchrony provides inbound and outbound environments with a high-value, low-cost contact center solution. For over seven years, Synchrony has been hard at work in contact centers around the world and is backed by Cincom's three decades of experience, and deep domain expertise for rapid and continuous return on investment.

About Cincom Systems
Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, we have empowered thousands of clients worldwide to outperform the competition by providing ways to increase revenue, control cost, minimize risk and achieve rapid ROI.

Cincom serves clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Milacron, Siemens, Rockwell Automation and Trane. For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company's website at www.cincom.com.