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Chordiant Software to Hold Annual 2002 Customer Processes Symposium October 9th, New York CityCUPERTINO, Calif.--(BUSINESS WIRE)--Oct. 1, 2002--Chordiant Software, Inc. (NASDAQ:CHRD - News), a leading provider of process-centric customer management solutions, announced today that it will hold its exclusive annual Symposium entitled, "Managing Business Processes and Infrastructure to Deliver 'Always On' Customer Relationships," at the New York Hilton Hotel on Wednesday, October 9, 2002.Designed specifically for chief executives, vice presidents and directors running the marketing, selling or servicing operations for large financial services, retail banking, insurance and telecommunications enterprises, this year's Symposium is co-sponsored by BEA Systems, IBM, Sun Microsystems and Eontec, and will feature presentations from Lloyds TSB, BSkyB and other customers. Presentations will explore ideas, case studies and real-world techniques addressing a variety of challenges executives face, including: managing real-time and adaptive business processes; extending marketing, selling and servicing capabilities; integrating existing front-end and back-end technology; and reducing operational costs. Additionally, two keynote presentations from celebrated authors Larry Downes and Peter Fingar will examine front-end and back-end business systems and process integration, and explain new business models for value chain optimization and enabling technologies for conducting integrated customer business processes. Pre-registration is required, and can be accessed from: http://www.chordiant.com/symposium/ The 2002 Customer Symposium will run from 8:00 a.m. to 2:30 p.m., and includes a seated lunch. About Chordiant Software, Inc. Chordiant Software provides innovative customer management solutions for global business-to-consumer companies. Chordiant serves businesses that have millions of consumer relationships where it is critical to balance the cost of servicing with customer value. Chordiant solutions are driven by business processes and provide an enterprise-wide, real-time view of the customer at any touch point, through self-service, the contact center, or through retail channels. Using Chordiant solutions, enterprises benefit from reduced operational expenses through more efficient and effective marketing, selling and customer service. Additionally, Chordiant quickly reduces internal IT costs by leveraging and adapting to existing information-technology investments and infrastructure. Headquartered in Cupertino, California, Chordiant maintains offices in Boston, Chicago, Manchester NH, New York City, London, Paris, Amsterdam, Frankfurt, Munich, Madrid, Johannesburg, Sydney and Melbourne. Visit us on the Web at http://www.chordiant.com. Safe Harbor This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's Annual Report on Form 10-K filed on March 29, 2002. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc., JX Architecture and Dynamically Driven CRM are trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners. Editorial Contact: James Strohecker Chordiant Software 408-517-6191 james.strohecker@chordiant.com top of page |
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