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CHORDIANT SOFTWARE AND CARO SYSTEMS JOIN FORCES TO PROVIDE SEAMLESS DEPLOYMENT OF eCRM SOLUTIONSConsulting Agreement Provides Companies with Rapid Back-end and Legacy Integration to Solve Extreme eBusiness ChallengesCUPERTINO, Calif. and TORONTO, September 5, 2000 - Chordiant Software, Inc. (Nasdaq: CHRD), a leading provider of eBusiness infrastructure software for customer interaction, and Caro Systems (Caro), Inc., specializing in the rapid delivery of integrated information solutions at the enterprise level, today announced a strategic consulting agreement. As a result of the agreement, Caro will work as an integration partner to expand the delivery capability for Chordiant solutions."The Caro and Chordiant delivery methodologies are very similar, making this integration partnership a natural fit for our companies," explained Kevin McGaffey, founder and CEO, Caro Systems. "This relationship allows Caro to continue to grow within a fast developing business practice." "In order for our clients to meet the extreme challenges of servicing and managing B-to-I (business-to-individual) customer relationships, we must provide rapid and seamless integration of with front- and back-office and legacy systems within the Chordiant solution," said Frank Van Baar, Chordiant's director of North America professional services. "By partnering with Caro, Chordiant extends its ability to deliver high-quality projects and allows our customers to have a broader spectrum of choice in integration partners that bring different value propositions and skill sets. Caro, specifically, has extensive experience and knowledge in CRM and back-end deployment combined with people who have a long industry history." Caro and Chordiant will help meet the growing need in the market for front- and back-office, and legacy integration of eCRM (electronic customer relationship management) solutions. The union will help companies gain competitive advantage and retain more customers by integrating customer contact over the Internet, via email and mobile devices, through call centers and brick-and-mortar service centers. About Chordiant Software, Inc. - One Click, Onae Call, One Customer Chordiant delivers integrated, multi-channel eBusiness software, which enables consumer companies to implement best business practices over the Web, via email and mobile devices, through call centers, or in branches. It includes built-in support for voice, data and Internet integration, as well as a comprehensive workflow engine. Chordiant empowers high-value contacts designed to consistently retain customers, grow revenue and drive profits during every contact. The Chordiant system has been selected by several of the world's leading consumer companies, including Thomas Cook Global Services, Barclays Mercantile, Direct Line, General Motors, First USA Bank and Bank One International. Headquartered in Cupertino, California, Chordiant maintains regional offices in Chicago, Dallas, New York, and London, Amsterdam and Munich. The company's Web site can be found at www.chordiant.com. About Caro Systems, Inc. Established in 1997, Caro Systems Inc. is a fast growing, privately held company specializing in the rapid delivery of integrated information solutions at the enterprise level. Caro, based in Toronto, is known for its ability to handle complex enterprise level projects. Caro provides a broad portfolio of services under the enterprise application services umbrella including: e-business solutions development, enterprise resource planning solutions, enterprise application integration and business intelligence solutions. Components, Architecture, Reusability and Objects are key to Caro's three-stage iterative methodology, Assemble™. Caro delivers solutions using proven, pre-built reusable components to save customers time and money. In an industry that has a low success rate, Caro has delivered 100% success on all its projects to date. www.carosys.com. This press release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results to differ materially from those referred to in the forward-looking statements. Such factors include, but are not limited to, risks related to customer and market acceptance of our product, deployment delays or errors associated with these products, hardware platform incompatibilities, reliance on a limited number of customers for a majority of revenue, need to maintain and enhance certain business relationships with application integrators and other parties, ability to manage growth, activities by Chordiant Software, Inc. and others regarding protection of proprietary information, release of competitive products and other actions by competitors, and economic downturns in either domestic or international markets. These forward-looking statements are generally identified by words such as "expect," "anticipate," "intend," "believe," "hope," "assume," "estimate," "plan," and other similar words and expressions. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. Chordiant, CCS-Customer Communications Solution, and One Click, One Call, One Customer are trademarks of Chordiant Software, Inc. All other trademarks and servicemarks mentioned are property of their respective holders. © 2000 Chordiant Software, Inc. All Rights Reserved. Editorial Contact: Tom Walsh Marenghi & Associates 781-239-0057 twalsh@marenghi.com top of page |
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