Press Release - Chordiant Software

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INFOGAIN AND CHORDIANT SOFTWARE COMBINE CONSULTING EXPERTISE FOR DEPLOYMENT OF HIGH-VOLUME ECUSTOMER INTERACTION SOLUTIONS

Companies to Address Growing Integration Needs of Global 2000 and Technology Start-ups

CUPERTINO and LOS GATOS, Calif., August 21, 2000 - Infogain, a leader in eCRM and eBusiness connectivity, and Chordiant Software, Inc. (Nasdaq: CHRD), a leading provider of eBusiness infrastructure software for customer interaction, today announced a global strategic services agreement. As a result of the agreement, Infogain and Chordiant consulting specialists will combine their expertise to rapidly deploy large-scale, enterprise-wide business connectivity initiatives, expanding their ability to deliver quality solutions in a growing marketplace. To help companies gain competitive advantage and retain more customers, Chordiant’s multi-channel eCRM (electronic customer relationship management) solution integrates customer contact over the Internet, via email and mobile devices, through call centers and brick-and-mortar service centers.

“For businesses that are experiencing unprecedented growth and extreme challenges in servicing and managing customer relationships, Chordiant and Infogain collectively offer solutions that provide individualized support for large and diverse customer groups,” explained Kapil Nanda, president and CEO, Infogain. “Infogain brings a deep understanding of how leading eBusiness and eCRM applications work, inside and out, and how they work together across the enterprise.”

“To aggressively compete, our customers require a truly integrated, multi-channel capability, as well as rapid and seamless integration of their Chordiant eCRM solution with legacy systems,” stated Chordiant CEO Sam Spadafora. “In the past, our consultants have worked with Infogain to provide this service, and we are pleased to expand our existing relationship in an effort to provide a solution robust enough to handle global integration challenges.”

Infogain and Chordiant’s strategic market focus is to help rapidly expanding Global 2000 and start-up technology companies retain customers by allowing businesses to dramatically increase their ability to get the right answers to the right people in real-time, every time. The two companies are able to provide integration services to customers worldwide, and will concentrate initially on serving customers in the United States and select European markets.

About Chordiant Software, Inc. - One Click, One Call, One Customer(TM)

Chordiant delivers integrated, multi-channel eBusiness software, which enables consumer companies to implement best business practices over the Web, via email and mobile devices, through call centers, or in branches. It includes built-in support for voice, data and Internet integration, as well as a comprehensive workflow engine. Chordiant empowers high-value contacts designed to consistently retain customers, grow revenue and drive profits during every contact.

The Chordiant system has been selected by several of the world’s leading consumer companies, including Thomas Cook Global Services, Barclays Mercantile, Direct Line, General Motors, First USA Bank and Bank One International. Headquartered in Cupertino, California, Chordiant maintains regional offices in Chicago, Dallas, New York, and London, Amsterdam and Munich. The company’s Web site can be found at www.chordiant.com.

For Chordiant European information, please contact:
Kikit Public Relations
Fiona Campbell-Howes +44 (0)20 7916 0802
fiona@kikit.com

Chordiant Software
Neil Morgan +44 (0)20 7382 5000
Marketing director EMEA
neil.morgan@chordiant.com

About Infogain

Founded 10 years ago in Silicon Valley, Infogain is a leader in eCRM and eBusiness connectivity that specializes in cross-enterprise application development and integration. With a decade of integration systems experience and proven methodologies, Infogain has connected front, middle, and back office systems for Global 2000 and start-up technology companies, including Hewlett-Packard Company (HP), Agilent Technologies, Network Appliance, Capstan Systems and EventSource.com. Infogain partners with best-of-breed solution providers, including TIBCO Software, BEA Systems, Informix, Oracle, VERITAS Software, PeopleSoft/Vantive, Sun Microsystems, Siebel Systems and Clarify, to offer large-scale cross-platform business connectivity solutions. Infogain, a privately funded corporation, is currently maintaining revenue growth at twice the industry average for its segment. For more information, visit www.infogain.com.

For Infogain European information, please contact: Archie Thomas, Managing Director, Infogain Limited, Tel: +44 (0) 1628 580600, Fax: +44 (0) 1628 580610, archie@infogain.com; or Kate Jones, Diversion, Account Director, Tel: +44 (0) 1628 676727, katej@diversion.co.uk.

This press release includes forward-looking statements that are subject to risks, uncertainties and other factors that could cause actual results to differ materially from those referred to in the forward-looking statements. Such factors include, but are not limited to, risks related to customer and market acceptance of our product, deployment delays or errors associated with these products, hardware platform incompatibilities, reliance on a limited number of customers for a majority of revenue, need to maintain and enhance certain business relationships with application integrators and other parties, ability to manage growth, activities by the parties mentioned herein and others regarding protection of proprietary information, release of competitive products and other actions by competitors, and economic downturns in either domestic or international markets. These forward-looking statements are generally identified by words such as “expect,” “anticipate,” “intend,” “believe,” “hope,” “assume,” “estimate,” “plan,” and other similar words and expressions.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. Chordiant, CCS-Customer Communications Solution, and One Click, One Call, One Customer are trademarks of Chordiant Software, Inc. © 2000 Chordiant Software, Inc. All Rights Reserved. All company and product names mentioned herein are the trademarks of their respective owners.

Editorial Contact:
Julie Layden
Marenghi & Associates
781-239-0057
jlayden@marenghi.com

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