|
Press Release |
|||
|
Brightware Announces Customer Wins and Record QuarterFirst Quarter of Fiscal 2001 is Single Largest in Company’s History, Reflecting Growing Momentum Following Record Fiscal Year 2000NOVATO, Calif. – October 10, 2000 – Brightware, Inc., the leading supplier of eCustomerAssistance software for the Internet, today announced major customer wins and the largest quarter in its history. Building on the momentum of a record fiscal year 2000 and the introduction of its Brightware 2000 suite last May, the company reached new revenue heights fueled both by new bookings and by significant repeat business from its existing customer base. During the quarter ended September 30, Brightware booked such new accounts as Hotel Reservations Network and West Main Interactive, and increased its presence in the wireless industry by adding AT&T Wireless Services and Arch Paging Inc. to a customer list that already includes Carphone Warehouse and other wireless leaders. Brightware’s explosive international expansion continued with the company doubling revenue realized from its international operations, closing such deals as Swiss Air, Abbey National Bank, Essematica, and PeopleCall.com. Additionally, follow-on orders were received from numerous existing customers including Compaq Computer Corp., AB Watley, BankInter and SNT. “Brightware didn’t miss a beat,” said Chris Erickson, President and CEO. “We closed a record fiscal year last June and followed it up with our single largest quarter ever. These outstanding results and customer wins clearly demonstrate the demand for Brightware’s Brightware 2000 suite as well as our ability to execute aggressively in a rapidly growing market. We are proud that so many companies have chosen us to support their eCustomer Assistance initiatives for developing and maintaining lasting online relationships.” Brightware’s record-revenue quarter further validates its best-of-breed products, which enable eBusinesses to build strong and enduring eCustomer relationships across every online touchpoint and throughout the eCustomer interaction cycle. The company’s increasing rate of customer wins can be credited to the depth and breadth of offerings that set Brightware apart from its competitors, as well as its devotion to building lasting relationships with its own customers from the initial sales call through full-implementation of the solution. Brightware looks forward to expanding its list of loyal customers and capturing further market share as it extends and expands its eCustomer Assistance application suite in the months to come. About Brightware Brightware, the leading supplier of eCustomer Assistance software for the Internet, helps companies build better customer relationships, one interaction at a time. Using Brightware's complete and integrated Web, Email and Live Assistance applications, eBusinesses can dramatically increase eService levels and eSales revenues while reducing costs. Brightware's products, which can often be deployed within a week, leverage proven automation technology to deliver unparalleled scalability, performance, ROI and an exceptional eCustomer experience at every online touchpoint. For more information, please visit Brightware's Web site at http://www.brightware.com or call (800) 532-2890. Brightware is a registered trademark of Brightware, Inc. All other company and product names may be trademarks of their respective owners. Editorial Contact: Sarah Bracken The Horn Group 415) 905-4020 sbracken@horngroup.com top of page |
|||