Sunnyvale, Calif. – November 17, 2003 – Blue Pumpkin (Company
Profile, Past
Stories, Case
Studies) , an industry leader in enterprise workforce optimization solutions, today announced signing on Star HRG as a new customer. Blue
Pumpkin is helping Star HRG execute its critical business strategy of extending its reputation for legendary customer service while reducing costs and raising employee
satisfaction.
Specializing in providing insurance to high-turnover, part-time and entry-level employees, Star HRG is an expert in taking care of a dynamic workforce, including its own
customer contact center people. It recognized the need to introduce workforce optimization to untangle a complex operation – grown from a 'mom-and-pop' business
into one that now has Fortune 100 clients including some of the world’s largest companies, retailers, fast-food companies and other market makers.
"We are committed to delivering extraordinary service, but it came at a very high price as a result of consistently overstaffing," said John McQuaig, director of
customer service for Star HRG. "Blue Pumpkin is now enabling us to properly deploy our resources and become better positioned to build our business and
stay ahead of would-be competitors."
With guidance from premiere analyst firms Gartner and Meta, Star HRG selected Blue Pumpkin over all other options. Only Blue Pumpkin offered a suite of solutions
to deliver value over time, enabling Star HRG to add performance management and other integrated capabilities for a cycle of continuous improvement. Other deciding
factors included cost as well as ease of implementation, use and administration.
For Star HRG, "legendary customer service" meant much of the same positive experience for the employee as well – accessing the correct data quickly and
feeling great that customers were satisfied and happy with their help. Besides improving occupancy, adherence, agent productivity, cost efficiencies and other areas
with Blue Pumpkin, Star HRG could now make the changes employees wanted, including flexible work schedules and leave without pay opportunities. "There
are so many things we could not do without workforce optimization. My employees’ careers, job satisfaction and our overall customer service are all being
strengthened through Blue Pumpkin," added McQuaig.
"It’s a natural partnership, since both Blue Pumpkin and Star HRG are driven to excel, innovate and lead a high-growth market," said Doron Aspitz, chairman and
chief executive officer of Blue Pumpkin. "Star HRG proves that the customer experience is a significant differentiator, particularly in insurance, and that
legendary service doesn’t mean increasing costs or overworking your employees. It’s about using your resources smarter and finding the optimal balance among
company growth, employee satisfaction and operating costs."
About Blue Pumpkin
Blue Pumpkin is the only workforce optimization vendor that that can deliver both the science and the art required to optimize the performance of a company’s most valuable
asset – its people. Addressing critical business challenges with both innovative technology – the science – and best-practices professional services – the art – we
help our customers align performance measurements with business goals, develop strategic staffing plans, deploy resources, evaluate the results, and implement on-going
improvements. Blue Pumpkin solutions deliver proven value to more than 1,000 organizations worldwide such as AOL Time Warner, AT&T, eBay, E*TRADE,
Federal Express, JetBlue, Mercedes-Benz and Visa. www.bluepumpkin.com.
© 2003 Blue Pumpkin Software, Inc. All rights reserved. Blue Pumpkin and the Blue Pumpkin logo are registered trademarks of Blue Pumpkin Software, Inc.
All other trademarks are the property of their respective owners.
email this article