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Blue Pumpkin Hosts User And Partner ConferencesMore Than 250 Customers and Partners Participate In Events Focusing on Blue Pumpkin Innovation and Strategies for Quality Customer ServiceSan Francisco, Calif. – November 6, 2000 – Blue Pumpkin Software, a leading provider of workforce management solutions for customer contact centers, today announced that it has hosted its second annual User Conference, November 2-4, followed by its second annual Partner Conference, which concludes tomorrow. Both events focused on the use of workforce management solutions for quality customer service in today's new economy. The conferences, co-sponsored by Nortel Networks and Siemens Information and Communication Networks, were held at the Westin St. Francis Hotel in San Francisco. The three-day User Conference was attended by representatives from more than 150 businesses. Through case study and industry expert presentations, attendees learned how Blue Pumpkin’s comprehensive product suite streamlines contact center scheduling and forecasting, enhances customer satisfaction and increases customer loyalty. Featured presenters included keynote speakers Elizabeth Ussher, senior program director for the Meta Group, and Caralyn Brace, director of strategy for answerthink Consulting Group. The two discussed and provided details on how to deliver quality customer service in today's multi-channel contact center environment. In addition, Blue Pumpkin executives and customers led discussions and demonstrations on alternative scheduling techniques, optimizing the use of Blue Pumpkin solutions and increasing agent satisfaction. To kick-off the event, Blue Pumpkin hosted an evening yacht cruise on the San Francisco Bay. Optimizing Partner Success The three-day Partner Conference gave more than 80 Blue Pumpkin partners the chance to learn more about the company's fast-growing Channel Partner Program and the latest in PrimeTime product innovations. The conference featured presentations on emerging industry trends, services, support and strategies for optimizing partner opportunities with Blue Pumpkin. Keynote speaker Michael McCloskey, CEO of Kana Communications, discussed the future of the multi-channel contact center market and keynote speaker Caralyn Brace of answerthink reviewed tools and techniques for ensuring quality online customer service. "In today's information and Internet-based economy, maintaining quality customer service is a real challenge and requires more highly skilled resources than ever before," said Meta Group's Elizabeth Ussher. "These events provide an excellent opportunity for technology providers and customers to share information and are key to helping develop new technologies and identify emerging best practices." About Blue Pumpkin Software Blue Pumpkin Software is a leader in workforce management solutions designed to help customer contact centers leverage their skilled resources to provide excellent customer service. Blue Pumpkin provides the tools necessary to efficiently schedule and manage contact center personnel, ensuring that the right person with the right skills handles customer interactions. These solutions help maximize the human potential to guarantee superior customer service across a variety of contact channels, including phone and email. With a family of flexible applications integrated with leading contact center technology partners, Blue Pumpkin gives contact centers the freedom to choose how to run their business. Blue Pumpkin Software is headquartered in Silicon Valley, with European headquarters in London, and offices and distributors throughout the world. Blue Pumpkin's customers span a number of industries and include ADP, Apple Computer, Airborne Express, AOL/CompuServe Europe, AT&T, Carlson Wagonlit Travel, Drugstore.com, JetBlue Airways, KitchenAid, Time Warner Cable and Verio. For more information about Blue Pumpkin and its products, please visit the Blue Pumpkin website at http://www.blue-pumpkin.com Editorial Contact: Renee Maler Blue Pumpkin Software 925 968 9495 rmaler@blue-pumpkin.com top of page |
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